The Coffee Bean & Tea Leaf — Restaurant in Shah Alam

A Modern Café Experience

In today’s fast-paced world, a modern café serves as a sanctuary where individuals can unwind, work, or socialize. One such café presents a thoughtfully designed setting that caters to both comfort and functionality. Upon entering, guests are greeted by a cozy atmosphere, featuring a stylish combination of tables and sofa sets. The seating arrangement is not just aesthetically pleasing but also practical, with specially selected chairs that balance comfort and economic considerations.

Each table is equipped with a convenient three-pin socket, ensuring that patrons can easily connect their computers and other devices. This feature makes the café an ideal spot for students and professionals alike, who often seek a conducive environment for productivity.

The menu, while standard, offers delightful choices that satisfy a range of tastes. Guests can indulge in rich coffee paired with smooth chocolate and creamy milk, creating a deliciously comforting beverage. Alongside the drinks, a selection of cakes, scones, and freshly baked bread provides a perfect accompaniment, inviting patrons to linger a little longer.

What truly sets this café apart is not just its ambiance or offerings, but the warm and genuine customer service provided by Encik Taufiq. His straightforward demeanor, coupled with a genuine desire to make each customer’s experience memorable, creates a welcoming environment. Encik Taufiq has a knack for brightening up anyone's day, making each visit feel special and personalized.

Pricing at the café is reasonable, aligning with what one would expect from a modern establishment. This balance of quality, comfort, and affordability ensures that the café remains a popular choice for both regulars and newcomers. In conclusion, this modern café embodies the essence of contemporary dining — a perfect blend of comfort, quality refreshments, and exceptional service, making it a delightful retreat for anyone seeking a...

Dear Coffee Bean & Tea Leaf Customer Service,

I would like to express my dissatisfaction with the service I received at your Setia City Mall outlet on Saturday, 26 July 2025 at around 3:00 PM.

Firstly, a female staff member (not wearing a headscarf, dressed in a black shirt) approached me and informed me that outside food is not allowed. I fully understand and accept this policy, and I sincerely apologize for bringing outside food. However, what concerns me is the inconsistent enforcement—this staff member only addressed me and did not remind other customers, even though they had outside food as well. I felt unfairly singled out, and this experience left me feeling uncomfortable and disrespected.

Secondly, the cashier who attended to me displayed a poor attitude and lack of professionalism. I had inquired about the Coffee Bean mobile app being down, and whether I could still make a purchase and earn points the next day. Instead of assisting, she responded impatiently and repeatedly said, “the app is down,” without offering any solution or attempting to check with a manager. Her dismissive attitude made me feel unvalued as a customer, and I eventually decided not to proceed with the purchase.

I have always enjoyed visiting Coffee Bean outlets, and I usually receive pleasant and helpful service at other locations. Unfortunately, this was not the case at the Setia City Mall branch. I hope your team will look into this matter seriously and take appropriate action to improve the customer service standards at...

You know why i give 1 star for your Service ? YOUR STAFF THAT IS WEARING CAP AND ALSO SPEC IS VERY VERY VERY RUDE YOU KNOW. I WANT TO EAT TIRAMISU, I CAME AT 10.30AM AND THEN YOUR STAFF ASK US TO WAIT FOR ANOTHER 2 HOURS AND WERE OKAY WITH THAT BECAUSE I CAN SHOPPING FIRST. BUT THEN… YOUR STAFF SAID AT 12.30PM HE SAID THE TIRAMISU IS NOT YET DONE, I JUST DONT UNDERSTAND BECAUSE LIKE YOU SAID 2 HOURS, BUT WHY I STILL HAVE TO WAIT. AND THEN HE SAID WAIT FOR ANOTHER 30-45 minutes. I WAS THERE FROM 10.30AM UNTILL 2.10PM YOU COUNT THE HOUR YOURSELF. ASK YOUR STAFF TO GIVE ACCURATE ETA AT LEAST AND AT LEAST BE HONEST IF THE TIRAMISU IS NOT THERE THEN YOU TELL US SIAL. DONE. OVERALL YOU ROTI BAKAR IS BEST THANK YOU..YOUR BANDUNG LYCHEE IS BEST. BUT WHEN I ASK FOR ICE THEY GIVE ME SMALL CUP, LIKE A TESTER CUP YOU KNOW. I LITERALLY BOUGHT THE READY BREW CARAMEL MACCHIATO, BUT IN SHAH ALAM OUTLET THEY GIVE US 2 FULL CUP OF ICE. EVERY WEEK I GO TO SHAH ALAM, LEARN FROM THEM YOUR STUDPID WORKER AND STAFF. AND YOUR GIRLS STAFF ARE SO RUDE TOO, SHE IS STARING AT ME WITH VERY...