ZUS Coffee - Persiaran Anggerik Vanila, Kota Kemuning — Restaurant in Shah Alam

On Double 11th Day (11/11/2024), I ordered two drinks by using ZUS COFFEE app. Hoping to meet the “buy two Frappe drinks, get a free small gift” promotion event. When I arrived at the store, I found that one of my drink not in Frappe Series. So I ordered one additional Frappe drink in-store to qualify for the promotion. However, the staff informed me that he already key-in my previous app order(2 drinks) as one order, so could not be combined with now additional order to get small gift, and that I would need to purchase two more Frappe drinks in a single transaction order to get the small gift. In total to buy 4 drinks to get small gift. In the end, I wasn’t able to receive the small gift, I just cancel the in-store order and just get 2 drinks and left the store.

I understand when I order in app, I didn’t check properly is the two drinks in Frappe Series to qualify a small gift. However, I believe the staff can help me out when I want to purchase another one Frappe drink to combine with my previous order. I ALREADY WANT to purchase another one Frappe drink, but the staff just said order had been key-in, need to buy another two Frappe drinks, not just one Frappe drink to get small gift. If staff helps me out, total I will buy 3 drinks only to make up for my mistake. Because it will be so expensive to buy 4 drinks while I only meant to purchase 2 in the beginning, I had tried to buy 3 in total to compensate for my mistake. Instead, the staffs rudely insisted that I must buy 4 for the gift. It just doesn’t make sense and illogical.

I request manager to take note on staff’s serving attitude (behaving rude and disdain), and way of solving problems, do lecture them and provide sufficient training for the staffs to increase customer counts and statisfactory. I believe this will help to increase outcome and profitability of kota...

1. Inconsistent coffee.
2. On 15/4 (Thurs), had their Zero series drink i.e. Iced Latte Oat Milk. It was great - prominent coffee & oat milk taste.
3. Recommended to my friend to try on 20/4. We then ordered 2 Iced Latte Oat Milk. It was very diluted - nil coffee taste at all. Just mild oat milk taste. Went to the counter to inform the staff that we can’t taste any coffee and the staff were clueless. After a few minutes, I was told to pay RM4.20 (on top of rm38 paid earlier - inclusive of 1 slice of cake) to add on espresso into our cups. This was despite my explanation that the latte I had today was totally off from my 15/4 latte. Obviously, I wasn’t happy so I reluctantly paid as I refused to “suffer” and drink tasteless diluted oat milk.

At my usual coffee joints, my coffee would have been replaced with a new cup of coffee with no question asked!

My 1st & last visit to ZUS!!! For inconsistent and overpriced coffee AND pay extra for the taste that you’re entitled to, plz give ZUS...

I just want to share the receipt because of the cashier name. Very rude. If she thinks buka puasa time can’t work, don’t work don’t show rudeness to the customer.

I was ordering Americano Pomelo and she’s playing dumb and I had to call my wife to confirm if the drink is available. The actual name is Pomelo Americano. While I was seated waiting for my drink, not even bother to inform despite I was the only person ordering at that time.

If you think it’s such a big deal that you can’t work while berbuka puasa, then don’t work. Simple as that. Please take note on your staff, ZUS Malaysia.

Update: I accept the apology and thank you for being brave to talk to me on the issue a week ago. I appreciate your sincerity on...