Secret Recipe One City @ USJ 25 — Restaurant in Subang Jaya

I did order 6' chocolate indulgence cake for my cousin birthday party today through grab but I received the cake in 2 pieces where it might be grab deliver person's carelessnes or the quality of the cake as the cake seems to be watery and the shop is just 10 to 15mins away from my house. I did report through grab and also made a call to the store and staff name Ros answered the call. When I addressed my issue, she keep telling me that that's not their problem and I should contact Grab. Yes. I understand but the birthday party is in an hour and I'm asking a service recovery as I'm your customer. What I'm expecting was a sorry and a quick solution which is a new cake atleast with a discount price or with a free delivery. But both the staff and manager keep telling me to contact grab and wait for a refund within 24 hours. What an awful way of dealing and delivering a customer service! It's unbelievable when the manager itself do not have an empathy and presence of mind to deal with a customer. Please un learn and re learn back your customer service skills. Worst service ever and kindly know that this outlet is not for you if you need a good...

Cake orders on delivery was fulfilled via Grab, but the cakes are all placed on its sides. This is not acceptable standard of presentation for cakes. It shows that there's no effort in ensuring the same quality when it's delivered to the consumer.

The tiramisu cake sponge was not fresh, as you could taste the wet taste in food that has been kept for very long duration, and the cream on top has the rancid oil taste.

The oat and nuts base of the marble cheesecake also didn't taste fresh.

SecretRecipe One City @ USJ25, please check the quality of the cakes you are selling. It is not satisfying consuming cakes that are not fresh and not...

Worst Secret Recipe experience ever. The service here is absolutely terrible. Our food was literally just plain rice and plain soup, yet it took forever to come out even though the restaurant wasn’t even busy. To make it worse, one of the soups we ordered was just sitting there at the counter for ages while the waiter completely ignored it and went on serving other people first.

The waiters here are rude, lazy, and have zero respect for customers. Sulky faces, no effort, no manners. If you can’t even handle basic service when the place is practically empty, then what’s the point of running a restaurant? Totally pathetic. Never...