Tomo Tomo Café (Subang Parc) — Restaurant in Subang Jaya

First impressions weren't great. We got there and the gentleman at the counter said they were full. He asked us to sit outside or upstairs but my kids were hot so we opted to wait for a table inside. I asked how long they thought a table would take to free up, he said he wasn't sure (fair enough). I said the kids are hot but hungry but we will wait. There was a table in the corner with some random person's laptop charging on it. So the kids and I asked if we could sit there while we were waiting for a proper table. After a few minutes someone came and apologized and took the lap top away.

The table was a small table for two.

We then went to order and were informed they had just run out of the two things the kids actually wanted to eat.

I feel like he could have, at the beginning informed us that the karaage and the other starter chicken dish was running out soon which would have prompted us to preorder it, but he did not so we missed out

Anyway when we sat back at our table, and waited for our food, a lovely staff member at the other section of tomo tomo offered to grab us another chair so that the table could accommodate the 3 of us. I would have given this place a 2 stars or less for service if not for Eileen's initiative. She runs the section that has some Japanese tea drinking items, and some local artists artwork and some other really interesting miniature paraphernalia.

Atmosphere was great

Food was hit and miss... Matcha was delicious. Though if you're use to really sweet things you won't like it. Ochazuke was tender and flavourful but lacked something... Maybe could do with a tiny bit more salt?

Cabbage dish. I liked it but my daughter who actually loves raw cabbage did not love this dish. We do raw cabbage salad at home regularly and my picky daughter thoroughly enjoys it

My foodie son and my picky daughter gave the food 3.5 out of 10.

I feel like the ingredients were fresh and good quality and tasted very healthy. .. but could use a little bit more seasoning. Flavours were delicate .. so if that's your thing you will enjoy this.

Right before leaving we decided to give the place another chance and ordered dessert. Dessert was delicious.

Id probably come back for coffee/ tea and pastries :) If you're coming for lunch kids rate this 3/5. For coffee/ matcha and sweet bites we rate it 5/5. A cool first date option for coffee and treats for...

I had a very frustrating experience at this restaurant. When I arrived, there was apparently a waiting list, but no one informed me or provided clear instructions about it. There was no signage, no staff at the entrance, and absolutely no guidance on how to get on the list. Assuming it was a free-seating setup, I walked in and sat down, only to be told—rather abruptly—that I had taken someone else’s seat because of the waiting list I wasn’t aware of.

This lack of organization made me look like a fool in front of everyone. To make matters worse, by the time I figured out how to get on the list, I had already been bumped several tables back due to this completely avoidable delay.

The chaos didn’t end there. The queue for ordering was just as disorganized. It was placed on the opposite side of the entrance, crammed into a crowded area where diners were already seated. Normally, you’d expect the queue to start near the entrance, but this bizarre setup added even more confusion.

By the time I got through all this mess, the mood for food was completely gone. What should have been a pleasant dining experience turned into a stressful ordeal.

Then came the waiting. I waited 32 minutes for what was essentially a pile of cabbage to be served. It took another 37 minutes to receive a small cat bowl of gyudon and katsu don. The serving times felt like something you’d expect at a fine dining restaurant—except this experience wasn’t even remotely close to fine dining.

The restaurant boasts about its Japanese food, Japanese decor, and even Japanese bicycles. But if you’re coming for the Japanese experience, forget about it. The most important aspect of Japanese culture—efficiency and attention to detail—was sorely missing.

Referring to previous reviews that shared the same sentiment, it seems like they don’t even bother to improve or at least print something to inform customers about their queue system. This level of indifference toward customer experience is unacceptable and disappointing.

Overall, my experience was chaotic, embarrassing, and frustrating. Until they sort out their system, I wouldn’t recommend this place. Or not at all....

Brought to you by the same people behind the artisanal cafe Dou Dou, One Half & Transparent, this recent venture explores a Japanese inspired kitchen serving a very limited selection of deep fried finger foods, donburi (rice bowl), sando (sandwich), sarada (salad). The familiar pastries, breads and sweets are all from the mothership.

With much expectations, we dropped by for lunch on a Saturday and found the PARC running over with people. There was a community event happening and parking was impossible! The two-story cafe sits within the warehouse space of the PARC looking absolutely charming and visually attractive. The design alone is a 100% crowd puller.

The lunch time queue is also quite impossible so we opted to sit outside instead of waiting an hour to secure a seat upstairs. We double-ordered almost everything from the savoury menu as there were 7 of us. So here comes our “beef”. While the drinks were all what we expected from Dou Dou, the food unfortunately was quite “run-off-the-mill”. The food quality wasn’t particularly high (tough fatty beef) and the preparation seemed quite lack lustre (soggy katsu). The fruit sando lacked finese although it tasted just ok. The so-called addictive cabbage was disappointingly ordinary.

All this comes as a bit of a let down because expectations were high and being regulars at Dou Dou and One Half, we were looking forward to being wowed and blown away. The friendly efficient service couldn’t save...