Secret Recipe KTCC Mall — Restaurant in Terengganu

bad bad bad bad bad bad experience

went to dine in at KTCC one for iftar but there was a bit of a miscommunication and the order got redundant because the cashier (one of the trainee) misunderstood (despite me asking her to confirm beforehand) our order before we paid. that was fine and we were gonna let it slide at first, however, another staff named Fikri was being unprofessional by doing unnecessary facial expressions and shifting the blame on us by raising his tone and said "then all three of you should have came over to the counter and confirm the order yourselves" which we already did, at our table, as it was a group order.

to think logically (according to Fikri), if there were 10 of us, then every single one of us should come over to the counter? that was a lousy and unnecessary reply. when asked about their manager, he told us that the manager "is at the overseas" but whatever. only one of them apologized, and it's not the trainee who made the mistake.the facial expressions, body gestures, truly disappointing. it could have ended well by just doing the refund and say...

Had the thai fried rice. The prawn’s intestinal tract was not removed. Eventhough it’s not harmful, I would expect a restaurant like secret recipe to remove it.

Staff were not friendly at all. Went to the counter to pay but there was no one there. The other staff/waiter saw us but didn’t bother to do anything and just ignored us. Saw the cashier sitting in the corner playing with her phone. When I called her, she took her own sweet time to come to the counter. Did not apologize or say anything.

Would totally...

I ask to send my parent's slice cake after our lunch meal, as a surprise & we can celebrate properly.

Unfortunately, we got the cake as our appetizer. No apology from the staff & try to blame her friend when I query. Upset with the low quality service!

Photo shown with poor deco handwriting cake. Tot to order 5 slices more...hahaha forget it at this outlet. (1st time gave 1 star as my review, sorry seriously spoiled our plan by this...