The Donut Factory — Restaurant in Naxxar

EDIT AT END: Non-existent customer care and wrong information online! Sort yourselves out!

Was in Mosta and needed to get donuts for my football team for an after game wee celebration, match started at 8:30pm. Had just finished a meeting at 8pm so I only had a short window so I checked online to see what was open and "luckily" I saw that the Donut Factory in Naxxar closes at 9pm. I drove there in no time at all and also managed to park relatively close. Happy days right?

As I near the entrance, I see the lights on and a blonde woman inside. I try to open the door but its stuck, the woman gestures at the door (which I took as though she was gesturing for me to try the door again). I try again, she points at the door more aggressively this time, no words have been spoken yet. So I try for a third time at which point she yells "Look at the sign!!" or something to that effect.

Still holding my phone in my hand and with confusion, I hold up nine fingers and say, "you close at 9pm" to which she says no at 8pm. I inform her that online it says you guys close at 9pm to which she simply shrugs her shoulders at me and tells me "it's not my problem or something to that effect".

I was not expecting her to open for me and I then informed her that someone should check cause the information online is wrong, to which she repeats the same thing. At this point I lose it and say "I know, haq alma, I am just trying to say that the info online is wrong". I suppose she took this as an opportunity to confront me but I'd had enough by then and walked away.

Like I said, I wasn't expecting her to open for me. Having worked in a similar role dealing with customers, I understand that she probably had a long shift and was happy that the day was over only to see a customer trying to get in. But after having informed her of the error, she showed no compassion whatsoever or any attempt to apologise for the business' error made online. For all she knows I could have come from bloody Birzebbuga to get these donuts and to be treated like that is a joke. Sort yourselves out lads!

Edit: I spoke with online customer care informing them about the lack of customer care and that the time online was incorrect. They answered very quickly and apologised and were very understanding. They even offered me a free coffee which I refused but it was a really nice gesture. I don't want the person to be fired over this of course not, but perhaps a little nudge on what can be done next time.

Thank you to the person online for your time and...

Donouts and coffee were good but the person who served us was not friendly at all and was hating every minute she was at work. No smile and no compassion with kids. A kid went to speak to her and she was more worried about if he is going to touch the glass window she just cleaned. We were 2 people and ordered 3 donouts ... and in a rude way she asked ... is this all for 2 people ... Well yeah ... am i not allowed to...

Got 4 doughnuts (two raspberry, one kinder and another with chocolate). The top of the doughnut were really dry indicating either an old product or an issue in production. Doughnuts were consumed minutes after purchase. At least the service was really nice...