Scam business. At the end we were presented with a hand written bill listing a 15% tip as "tax". Then we were told that they can't accept credit card payments because the system is down, and that we can use a nearby ATM. After protesting and saying that this is unacceptable, we were taken to speak with the "manager" who said they can try to run the credit card. And surprise, surprise, the system worked and the payment went through
Edit 4/21/2024 4pm PT. The owner replied to my initial post: "Hello Ovidiu! We greatly apologize for this inconvenience. We do not charge tax. Did you happen to catch your waiter's name or can you describe him? Also, when was your visit? We want to investigate this incident."
My visit was today, Apr 21,2024, before 3pm.
I did not say the business is charging a tax. I said that a 15% tip was listed on the hand-written paper as "Tax". I believe this was done to confuse customers coming from the US, where local tax is listed as a separate item on the bill. However, in Mexico, the price listed on the menu usually already includes the Value Added Tax. This is a red herring. The main concern was not that the tip was listed on the bill. The main concern was that the so-called bill was a hand-written piece of paper.
I will NOT provide the name of the person who served us. From my observations this was not a "one bad apple" situation. While I was trying to get things sorted out, I noticed other customers getting the same hand-written bills, and I heard them being instructed to take money out of the ATM to pay the bill. Also, whoever the "manager" was, they didn't seem at all surprised or concerned over the situation, instead they just doubled down and supported the assumptions made. They reluctantly tried the credit card payment system and acted surprised when the payment went through. This leads me to believe that whatever happened is not a one-person "accident", but instead is a regular practice for...
   Read moreAs a foreigner who lived in Rosarito for years, I'd like to think I have a balanced view of what Club Iggy's really is. First, I never got over charged here. Not once. Drinks and food are more expensive than some place not on the beach. But I was always charged menu prices. Secondly, this is the best place in Rosarito to day drink. The deck has a great elevated view of the beach, or you can grab a beach chair and have some shade from an umbrella, or just sit at the beach bar like a tourist. The sunset from the deck was always amazing and I typically paid my tab just after sunset and walked down the beach back to my house. No matter where I am on earth, I'll always periodically come back here to watch the sunset. Also they have a ton of stage, DJ, and dance areas behind the deck. It's a bigger place than it looks like at first. They used to have an inflatable unicorn near the front. Not sure why that matter, but I loved that thing. 😂 The few negitive things I could say about Iggy's are really things that I could say about any beach club in Rosarito or Tijuana. But they're worth mentioning. First, someone will, (at least one if not more) offer you cocaine, every day. I'm certain, some of them are cops. Personally I don't care, but it's annoying when they try to have a conversation with you and I'd love if Iggy's staff got rid of them. I'm also aware, this being Baja, that won't ever happen. So, get used to it. Also, I felt like there were times they were understaffed. I understand completely as a business owner, overhead can make or break a place, but at times it can make service a little slow. Lastly, as you might imagine, the bathrooms could use an update. Unless they've had one in the last 10 months that I'm not aware of.
All in all, Club Iggy's is one of my favorite places in Rosarito and a regular place I've been going for a long time....
   Read moreUpdate 3/19: We visited on Sunday 3/3, there was just two of us and a dog. We were one of maybe 4 or 5 customers, and I don’t think there were more than 2-3 waiters working that day. Don’t recall his name, but was middle aged maybe 40-50s? Spoke decent English.
Original review: Food was okay and service while we were there was excellent… but it was a trap. Typical Mexican place(not suggesting they are all like this) that rips off foreigners. When asked for the bill, the guy wrote some notes on paper and just told me a total amount without providing a receipt. I know for a fact he overcharged my actual bill. He also claimed the credit card machine was broken which I believe was a total lie. He walked us to the overpriced papas ATM and then as I handed him the cash and looked away for a quick second he quickly removed one of the 20s and told us we under paid. I had counted the money at the atm and just handed it to him so I know exactly how much I gave him. Decided it wasn’t worth the hassle. Would estimate he made an extra 40-50 dollars, hope that is worth the 1 star review for this business,...
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