Restaurante Bugambilias, Mercado 28, Cancún — Restaurant in Cancún

My initial experience here was nice, but things just went downhill really fast. When I asked if they accepted cards, I wasn’t told there was a 10% charge for cards until it came as a surprise on my bill. Also, when my bill came, they charged me $100 for a small margarita and the price seemed to be crossed over and changed on my check. Weird. Even with all this, I still tipped 20% as my waiter had been nice. However, this same waiter who was nice, thinking I didn’t leave I tip after I paid with a different employee, chased me to the front door asking me rudely where was his tip. This was very rude and uncomfortable. I had actually tipped 20% and he hadn’t seen it. No apology given. Unacceptable behavior and with this attitude I shouldn’t have tipped at all. Unfortunately I cannot...

Food was pretty mediocre, milkshakes were nice. But after we left and tried to split up the bill among our group, we realized we got overcharged. The amount "pre-tip" was exactly equal to the actual base amount plus 10%. So they charged us a tip and then asked if we want to tip again, which we did. When we tried to pay by card, the amount was yet another 10% higher. When we asked about that, the explanation was "it's the bank". But if we hadn't checked, they wouldn't even warn us.

They didn't let us see the bill properly and even taking a photo of it for our records raised an eyebrow. Should have...

The ceviche was out of this world, the best I’ve had by far probably. We got the combination one. The tacos were good but a bit dry. I would have loved to use their salsa but even though I love spicy, that was too spicy for me. The cochinita pibil plate was delicious! Heads up, you’ll be charged 10% service and their exchange rate is lower than other places (not sure if it gets applied to everyone or...