Punto Munch | Restaurante de Hamburguesas y Snacks — Restaurant in Jalisco

Really disappointed. Semi raw chicken wings. Ask for well done burger and it was medium rare. After getting food, never was checked on. Didn't take burger off bill. All the ingredients look good but bad execution and poor service. We were the only table in an empty restaurant.

*I appreciate the quick response by the owner. The biggest irritation i felt was the lack of service and acknowledgment of the undercooked burger. There was no apology and she even asked if I wanted to take it home. I obviously refused. Also, the unwillingness to take the drink or appetizer off the bill or even offer. This could have been easily and quickly remedied if she had checked to see if everything was good after serving us. I find it amazing how little care or thought is put by some restaurant staff. I will usually leave 20% tip for the most basic service and will leave upwards of 35% for a really good experience. In this case I left no tip. The funny thing is I would have tipped her the cost of the burger, if she...

For quite a while, I had planned to try Punto Munch. Man, I was jazzed that I finally did! The owner was a boss, and he pulled out the stops to offer us a fantastic experience. The pineapple beverage and the burgers 🍔 were delicious. It was just a fantastic find. I definitely plan on visiting again, maybe...

I was super excited for a "grilled" burger only to be disappointed. The grill was not in use and looked like it hadn't been in quite a while. The bacon jam burger was such a disappointment. The patties were so anemic and flavorless. The place was empty and I don't think I'd try again unless I was sure the grill...