I've been here 2 times now, I try to visit whenever I'm in Guadalajara, but it's not as appealing after you have snaffoos with the food or service. The management needs to be more involved with their service/waiters. The front door staff, group party, and tequila store staff are wonderful; but the wait staff are ruining the ambience and experience of this restaurant. I mention this as you take steps to recover from covid-19, you focus time on staff training that delivers a wholesome experience and compliments your environment. It starts at the top, if the management doesn't care your waiters don't care and in this restaurant it shows. The first time we went for the dinner service we were so enthralled with the decor that we didn't mind the wait for the food or that we had to keep waiving our waters down. The food was good, the drinks were excellent, and my fiancee loved the decorations. The second time (earlier this year) we went for the brunch buffet. We were sat at our table with no explanation over how things work and figured it'd be fine. The 4 of us took turns going over the buffet lines for the food and let me tell you it was so delicious. As we sat down we realized there were no napkins or utensils, so I asked another waiter (in Spanish) for help when she promptly turned around saying those weren't her tables and walked away. We waited minutes for our waiter to come by and when he did only to take our drink orders we asked for the silverware. It took a few more minutes to get the silverware to start eating. At the end of our meals, quite a bit later, our drinks arrived (one lemonade, one water, 2 beers) so you're not wondering if we ordered the volcano margarita or something extravagant. My family (4 adults) was delighted at the food, however as this was their first time visiting they were left disappointed at the service. We tipped the staff at the buffet lines serving the food and left.