Guzina Oaxaca — Restaurant in Mexico City

Oaxacan cuisine with a modern interpretation. The quality of the ingredients are authentic and excellent. We start with a simple salsa made right at the table made from roasted tomatillos and tomatoes. It’s a bit too watery for my liking, but overall very tasty - so much so that we probably ate too much of it that we couldn’t finish the rest of the plates. The Oaxaca platter to start is like a Oaxacan charcuterie with tons of variety. The chicharron is particularly crispy yet still airy. The quesadilla allows the cheese to really shine through. The cheeses, a stringier kind as well as a grittier kind with jalapeño mixed in, are fresh but maybe a bit overly salted. The grasshoppers are have a fun ting. The slice of roasted pork is textbook perfect, while the stuffed chili with pineapple and meat is awesome with a fun sweet flavor mixed in. For mains, the octopus is lightly coated with a layer of butter, perfect in terms of texture to yield a soft chewy texture. There isn’t so much an exciting array of flavors, but the textures are quite interesting. The esquites on the side provides an excellent chewy texture with the shells not completely removed. The duck tamales and mole is done exceptionally well. The duck is very soft and stringy, which is contrasted from a mushy texture that the masa yields. The mole is sweet and flavorful, which goes quite fittingly with the duck. Unfortunately, we were very full by the time we started the tamal that it was almost painful to finish the dish. The portions...

This review is about my experience last night, not the food, though it was good. I was having issues paying with my credit card despite trying tap, insert, and swipe. Each attempt involved staff manually inputting the bill and tip%. Two waiters and then the owners all tried to process it. I'd asked for a 10% tip, but during one try, 15% was selected, which I hope was an honest mistake on their part. The whole situation was quite embarrassing, especially being surrounded by staff. I ended up calling my credit card company to resolve it. While I was on the phone, another family, in a truly heartwarming gesture, noticed my situation and offered to pay my bill ♥️ (thank you!! I wish all the best to you and your family). The owner allowed them to pay while I was still on the phone! I'm incredibly thankful for the kindness of that family. However, I felt the owner's action were inappropriate, almost as if they prioritized getting the money immediately. It would have been far more kind if they had waited for me to finish my call, as my card was ultimately unlocked and I could have...

Disappointing Experience - Not Worth the Hype!

Don’t be misled by the glowing 5-star reviews, many of which seem to be from influencers. Unfortunately, our experience aligned with other negative reviews that appear to have been overlooked or hidden. To ensure this feedback reaches others, I’m giving it 5 stars for visibility.

It’s hard to determine whether tourists are specifically treated poorly or if the service is equally bad for everyone. The manager came across as extremely arrogant, and the staff were unwelcoming and inattentive. The only interaction we had was being asked if we had finished our food—no effort to make us feel welcome or cared for.

Frankly, I’m baffled as to how this restaurant made it onto the Michelin recommended list. We’ve had far better dining experiences in Mexico, where hospitality and warmth are genuine. Save your time and money and try one of the many other amazing restaurants in the area. Por favor,...