Maison Kayser Tacuba — Restaurant in Mexico City

Horrible. The staff was incredibly rude. As soon as I walked in, there were 4 wait staff standing around the front, making noises, making fun of customers. I couldn't believe it. I stood there for 5 minutes before the lady would help me, and only because her colleague nudged her. Her name was Katia, just in case you go there. She swore under her breath as she approached me, maybe not realising that I understood it. I just don't understand the attitude. It wasn't busy, and it normally seems like a pleasant environment. They have great food, so that's their saving grace. But I think people will stop going if they keep incompetent, lazy, and rude staff like that on. You can even see them standing around in the first photo (although one of them turned and walked inside then he saw me taking a pic). Terrible place overall. But, find another location because their food is...

I was excited for having a brunch here as the dishes looked so yummy looking in from the outside. They were just ok, but the service was rather annoying. The tasteless potatoes (supposed to be house fries but we're half baked, unflavored potatoes) needed salt and pepper, I asked 3 times, almost was done with my meal when they arrived. The pepper grinder was empty, by the time he replaced it after a couple of reminders, I'd given up on my meal. AND to top it off, he took the cash and decided that the 25% change was his tip for the "wonderful" service and just wouldn't come back or look at us after. I'm all about tipping, but not when the service is below average. Atmosphere was great though, the setting,...

Food was good, fresh products, tasty coffee. Service was a bit slow but what really shocked me was when the bill came: slighly pricey all things considered, but the worst came when the waiter complained to me because the tip wasn't generous enough... We didn't give them extra work, simple food for two people, no headache here... The waiter's attitude is beyond indecent. I was speecheless. My advice to the staff: do better and customers will be grateful. Never again! PS: I kept...