Dark Heladería — Restaurant in Oaxaca

My partner recently reviewed this business as I ended up in hospital after having an anaphylactic attack from the ice cream. We asked multiple times about the product having nuts as well as stating that I have an allergy. They responded more than once that ice cream contained no nuts. The response to our review from the owner was that we only asked if the ice cream contained nuts and didn’t say that we had an allergy. Otherwise the response would have been different. Which is not only a lie as we did announce I had an allergy and I don’t know why the response would change about the ice cream containing nuts? My allergy doesn’t change the contents of the ice cream? There was literally chunks of almonds. The two ladies were very rude and shrugged their shoulders. I was in a panic as I started swelling up. I asked to use the bathroom as I needed to throw up to prevent the attack progressing too quickly. The lady refused and laughed. I ended up vomiting on the street before quickly racing to hospital. If anyone has this allergy they will understand the seriousness of this advent. It is severely life threatening. The response from the owner in my opinion is poor and careless. Very much the same as the two ladies behind the counter. Please read my partners review and the response...

Beware if you have nut allergies!

We purchased ice cream from here and checked 3 times to see if the ones we had chosen had any nuts in them because we have an extremely severe nut allergy. Because all the ice cream was handmade when they told us there was no nuts, we believed them because they know all the ingredients they’re putting in the ice cream.

My partner started eating his ice cream and within a minute he started getting hives and his face started swelling. He then pulled some crunchy pieces from his ice cream and the lady in store said those were almonds. My partner started throwing up immediately to try and prevent going into anaphylactic shock and get the almond out of his system. The lady in the shop had a grumble, shrugged her shoulders and didn’t care about the situation at all. We left for hospital straight away. They clearly don’t care about allergies that could cause someone death, only about the sale. Needless to say would...

I had the double Chocolate Ice cream and because I live in Costa Rica and there is not much great ice cream around that one blew my taste buds. I loved the texture, the chocolate flavour and the little chocolate chips in it. The girls didn't seem so keen to attend to a customer and I think they charged me quite a lot. I paid 40 pesos for one ball and I think I saw after, that two balls cost like 50. The girl at the counter also didn't know and had to ask her coworker and it seemed they made up the price. I don't like to be charged more just because I'm a tourist. But the double chocolate ice cream was really good so I might be going back but the...