Augurio — Restaurant in Puebla

Really conflicted about our trip here, we came for my birthday and upon entering were greeted by 3 different servers all trying to upsell the drinks to us which we repeatedly told them no thank you, then one of them bought over a bottle of tequila and asked us if we wanted to try (maybe we were stupid for thinking but assumed it was a free taster - I’ve never experienced anything like this in a restaurant before) and proceeded to pour us a huge shot glass. Wait staff came off as really overbearing, we were the only ones in the restaurant trying to have a romantic meal while being watched by hawk eyes. Also they tried to upsell buying mole their to take home - it felt like a really uncomfortable sales pitch, I’m sure they’re obligated to do so but it just made us feel really uncomfortable in a restaurant setting. As well as this we believe we were over charged more 300+ MXN on our bill after our card was declined and had specifically asked to leave the tip in cash. The food was ok, it was nice to have a variety of interesting vegetarian options. Really can’t tell if we were taken advantage of for not being locals but this experience left a bad taste - I think their is some work to be done with how they serve their customers

I want to add that one of our waiters luis was very kind and respectful, so...

Food is very basic, ordered all recommended dish and not tasty. The run out off the blanco mole which is what we were going to get. So the manager girl came and ask how can they made up, and she said how about order another steak. I thought it will be on house, but it’s actually on our bill. That’s the way they made up their problems. Then just say sorry and don’t “made up” And finally, the biggest bummer is the server Joe. Both my husband and I agreed that he is the worst server that we have encountered in the world. He never smiled never greeted us, looked like we own him a lot of money. He didn’t say anything just drop the menu on the table. Always tried to take our cup or dish away even after we told him to leave it. When we trying to order he just say everything we wanted was no, and pointed at the most expensive main course over and over. Btw, this 400 sucking pig dish is just ok. When we ask for the check, he just drop off the check without saying anything. During the card charging no words as well, just looks grumpy and silent. How on the earth this is an acceptable service. Why he can be server for the high end pricing restaurant. So for the first time in our life, we didn’t leave a...

Masterpiece. One of the best meals I've had in Mexico. From the exceptional service, the lovely atmosphere, to the masterful execution of the dishes, this spot is legendary.

Romeritas: Soft delicate shrimp patties in mole. Really interesting texture and wonderful flavor.

Arroz con mole: We had the house mole in numerous ways, because it is just so good. A fascinating take on mole Poblano, this version uses no chocolate, but gets it's flavor and texture from the combination of dried chiles and textured with plantain.

Sopa de habas (lima beans). Wonderful soup, with some great acidity and depth. A perfect start.

Pulpo (octopus): Cooked perfectly, in an extremely deep, slightly spicy salsa. This was the winner of the night, especially with the house made tortillas.

Lechón: A more manageable take on the classic, with a perfectly crispy skin, pops of freshness and acidity to balance the fattiness. Tender, cooked perfectly.

Postre: We shared a merengue tart with fresh fruit, which was delicious, and complimented a small digestif to cap everything off.

Service was extremely knowledgeable and thorough without being overbearing. Highly recommended as a special occasion. Pricey but not...