Cello — Restaurant in Quintana Roo

I had the pleasure of dining at the exquisite Cello restaurant during my recent visit to Mayakoba, Mexico, and I must say it was an experience that exceeded all my expectations! From the moment I walked in, I was captivated by the warm and inviting atmosphere and the impeccable attention to detail in every aspect of the dining experience.

The true standout of the evening was undoubtedly the culinary mastermind behind it all, Executive Chef Alfonso De La Dehesa. His passion for his craft was evident in every dish that was presented to us. The squid ink pasta was simply outstanding - the delicate balance of flavors and textures was nothing short of a culinary masterpiece. And the osso bucco was cooked to perfection, with tender, fall-off-the-bone meat that melted in my mouth.

But it wasn't just the food that made our evening so special - the service was impeccable. The knowledgeable and friendly staff anticipated our every need, making sure that we were comfortable and had everything we needed to fully enjoy our meal.

All in all, I cannot recommend Ceillo highly enough. If you find yourself in Mayakoba, make sure to make a reservation at this truly exceptional restaurant. Chef Alfonso De La Dehesa and his team will take you on a culinary journey that you won't...

From the very beginning, we didn’t have a good feeling about Cello. It felt so… cold. We ordered a pizza and fries for my toddler, pasta for my wife and mussels for myself. The pizza was like fresh slice (Canadian fast food franchise) but it’s ok. Kids menu, it is what it is. Pasta was very salty. Mussels weren’t fresh at all! (We live in Vancouver and know our seafood.) also, we had to ask for bread with the mussels. Were we supposed to just eat it by itself? that’s a first.

icing on the cake was that they charged us 20 dollars for still water! And didn’t even refill our glass once. When I mentioned that we haven’t paid for still water at any of the other Mayakoba restaurants past 3 nights (yes bottled still water), all we got was a shrug.

And yes — the chairs are super low and uncomfortable. Don’t waste...

We had a reservation for 7 PM for two families, consisting of four adults and four kids. Upon arriving at the restaurant, which was empty on a weekday, we were informed that they couldn't find our reservation. We showed them the confirmation email from Andaz, but they said it sometimes doesn't connect with their system and insisted they couldn't accommodate us unless we split the families up. Despite seeing ten empty tables, they claimed those were reserved and suggested we wait until 8:30 PM, all while displaying a dismissive attitude. In the end, they seated us separately, and it was clear that only one out of eight reserved tables had any guests, while the larger tables remained unused. The food was really...