Playa las Palmas Glamping Tulum — Restaurant in Tulum

Las palmas glamping. ||||The location is super nice. ||||The stretch of beach right outside is nice and sandy and not too crowded (further down there is a short stretch with rocks, where you can't access the beach directly).||That about it though.||||For me it was amazing being able to wake up and walk directly to the beach without thinking about packing a bag and prepare for a day at the beach. That luxury makes up for a lot in my book.||||What i do think you have to consider before choosing this place is:||||- there is a machine/generator for electricity. That will be turned on from 18pm to 5am. It makes a lot of noise and if that was not loud enough the generator next door is at least as noisy if not more.||When the generator is on you will have a little light around and in the tents. This also means that there is no wifi until 18pm. I have been sleeping with earplugs and for me it was actually enough to get a good night sleep. ||The bathrooms are also dark during day time, almost no light enters when you close the toilet door. ||||- last night we came home around 3 in the night and the port to the camping was closed. We have at no time been informed that there will be limited access to the camp after a certain hour. Vi had to pass through another hotel and walk along the dark beach at night to be able to access the camping from the seaside instead. ||It was completely black at the beach and it did not make the situation less scary that someone with a flashlight was following us. It was probably just some beach guard but we were a bit uncomfortable with the situation and started running towards the campin in the dark. A really annoying situation just because they had closed the access.||||- the tents are quite old. The do not look at nice as on the pictures.||||- Our tent had a broken zipper and the mosquito net was torn apart. ||We could not lock the tent because of this broken zipper. Which made me even more nervous about leaving any values behind in the tent when going out. ||We were offered to change the tent but then we would be closer to the noise of the generator. And if you have some dream about sleeping in a tent and being able to fall asleep to the sound of the nature and the sea - forget about it. All you can hear is the generator. ||On the other hand you will have that nice sensation when waking up in the morning since it will be turned off around 05 am.||||- There is a locker but you will not be able to access it yourself. You would have to hand over your values to the responsible lady and she would have to give them back to you. You can not access them when she is not available. She leaves around 18pm. For me this was not a solution. I need to access my belongings when they are needed.||||- i think they could be better at refilling toilet paper and hand soap in the toilets. It is always like a little game guessing which toilet has the soap and which has the paper.||||- we had not booked through hotels.com but we chose this place as well because it said online that there would be breakfast included and a fridge. The fridge did not exist neither did the breakfast. I hope the breakfast would have been included if we had booked through hotels.com. we asked the guy in the restaurant and he said that the restaurant was a separate thing from the camping and if the manager had not told us about breakfast it would not be included.||||Let me give you an advice..||If you are really desperate to stay at the beach but everything online seems booked or too expensive, my experience is that it is cheaper to ask the price in person upon arrival. I think we paid 1600 pesos pr night for a sad tent but when i went along the beach and asked for prices and availability i found really nice places for 1800 pr night no tent and even...

We were charged 450 USD for 2 nights, which we thought was outrageous but it was our first time in tulum and we had heard it was expensive. The tent we had booked had a problem with the connection so we were put on a different tent for that first night.....the second tent was covered in fungus, it reaked of humidity, it had spiderwebs and the door zipper didnt work so we couldnt lock our belongings. The information when booking isnt clear, they dont let you know there are NO hot showers, no electricity during the day, we paid for a breakfast included package and when we went to the restaurant at 10am there were no staff members there, a guy repairing thing told us they should arrive by 1030-11am....we decided to go eat somewhere in town. ||The reservation says it included bottle waters we never received any, when we tried to tallk to someone about all these problems the people in charge said we couldnt talk to a manager or owner and that, we asked to get one night refunded, the staff didnt care, had very bad service and never found a solution.They said we should have asked for a cancellation and that we should have left. What kind of places doesnt have staff members around or a manager to solve problems, and who rents a 225 USD a night tent under those conditions.||||I still want to find a way to get a refund. DO NOT...

Such disappointing end to a great day!

We visited Beach Club Playa Las Palma and initially had a great experience. The sunbeds were included in the consumption fee, which was 500 pesos per person per day. Upon arrival, we were informed that card payments would incur an additional 5% fee. Drinks and snacks were reasonably priced (beer 70 pesos, nachos 230 pesos with a decent portion). The service was excellent throughout the day – our waiter ensured we had everything we needed without being intrusive. The beach itself was stunning!

Everything seemed perfect until we got the bill. Suddenly, an unexpected 15% surcharge appeared. Assuming it was a "suggested" tip, as is common in the area, we asked for clarification. To our surprise, the waiter claimed it was a "tax for being in the reserve" (150 pesos) and suggested we leave a tip on top of this amount. Strangely, the previously mentioned 5% card fee was no longer mentioned – at least we were spared that. Confused and caught off guard, we paid.

Later that evening, we asked at the park entrance if beach clubs added such "reserve taxes" to bills. Their response? It’s a SCAM.

It’s a shame the day ended on such a sour note. While the overall experience was pleasant, this dishonest practice means we won’t...