Grand Café de la Poste — Restaurant in Marrakesh Prefecture

Very disappointed with the receptionist at the entrance of the cafe. She looked miserable, very unhelpful, when my husband and I were deciding on which table to choose, She clearly had an attitude. This was on Saturday the 30th March at around 6 pm. This particular member of staff was openly slagging off other customers to her colleagues, in Moroccan language which was loud enough for me to hear from where I was sitting. We were a group of 4 people from the UK, none of us was Muslim, we had ordered Wine, and beer, having a good catch up being mindful and respectful to the local people , by not sitting right outside opposite the pavement. Until a member of the management team quietly interrupted and asked me to show him my ID, His reason; was they have a policy not to serve alcohol to Moroccans. Yes, I was born in Morocco, I have a Moroccan sounding first name but I am British! Singling me out from my husband who is also British, and from my friends who are originally from Australia and South Africa respectively was very unexpected. I was also shellshocked but without questioning him, I showed this man my British passport then he repeated my Arabic name Amal!, then he saw European surname and sheepishly returned back my passport ID and went away. It’s disgraceful! If being a Moroccan by birth was an issue, that should have been highlighted before serving any alcohol at the table. Meeting our friends here, before a pre booked dinner at Sahbi-Sahbi restaurant was my idea. Our friends had invited us to visit them at the Royal Mansour initially but I felt the need to introduce them to the real Marrakesh, to my own detriment. My suggestion to the owner is to introduce inclusivity awareness and customer service skills training to these particular members of staff who managed to ruin a perfect Saturday evening gathering. In the meantime I will think twice before coming back to cafe...

I could give a 5 star review regarding the food quality, but I must say I had a very unpleasant experience with the restaurant manager. I arrived there around 15h00 (so clearly after the peak of the Lunch service) and I was with my wife and 3 kids. My kids already eaten before because obviously they couldn't wait until 15h00 to have lunch. The manager asked "Who's going to eat?" and when I told it would be just me and my wife, he mad such an unpleasant face and started mumbling about "Who's going to eat?". I do understand that if they had a full restaurant, we couldn't have asked for a table of 5, while only 2 would actually eat. But this was not the case. It as 15h00 and half the tables inside the restaurant were empty (even though the outdoor tables were all full). He said he would check something and he returned to said that we could go inside (as if he was doing us a big favor) and put us in the worst table of the restaurant, next to the kitchen, where all waiters are constantly coming and going with food and plates, and also very dark place. Not cool at all, taking into account that there were many other free tables in much nicer areas of the restaurant, and taking into account that after 15h00 there wouldn't be - for sure - a sudden avalanche of new customers who would need the 3 seats taken by my children who didn't eat anything there. I found this attitude very arrogant and shameful. The only reason I didn't turn my back is precisely because it was already 15h00 and there were no other available options nearby...

Got seated and was asked what we'd like, I mentioned our drinks and for the main course, spaghetti bolognese, was told they don't have that so opted for another spaghetti dish, the waiter said abruptly, "we don't have spaghetti!" I finally got steak, fries and asparagus. For each item of food and drink that got delivered, this waiter (guy by the way) walked past us with our food in his hand to serve other customers who were white, and then brought our food and drink to us. Didn't make sense at all. Whilst waiting for the main, to my shock I saw another customer (white) eating spaghetti opposite me. I had enough at this point and wanted to leave paying for the drink and fries which my partner had. I spoke to the manager/owner in charge. He gave me the meal for free and insisted that they weren't being discriminatory (very passionate). I had to really point out how it made me feel. We are 2 black customers and just felt the treatment here was weird by the one server. Everyone was calm, smiley and professional. This particular waiter serving us was rushing around, and not making sense with his way of serving, or being truthful about what items they had in the kitchen. He needs training on treating customers the same! Also the guy I was sitting next to who was white in colour that was giving suggestions was totally fine speaking with us, I heard him being asked if he was okay just because I was speaking to him.. Ridiculous and a shambles. Just something to bare in mind if you aren't from there or different in...