Came to this Nando’s as I usually do not have a bad experience but this was one of the worst experiences I’ve ever had and will never be returning!

On arrival, there was no mention that sunset or fino pittas or butterfly chicken was not available. When it came to ordering - that’s when we were told … but we decided to order anyway as it was late of the evening and didn’t have time to travel to another Nando’s.

When ordering - I always opt for bottled water- but to no surprise they had none available. I ordered 2 bottomless and I also suggested I would be happy to have my own bottled water but if I could be provided with a glass- I was given a glass small enough for my toddler to drink probably 2 sips out of. I asked for a taller glass but Nando’s assistant couldn’t trust one of their loyal customer on not helping myself to their bottomless drinks despite me telling the assistant I am more than happy for him to watch me drink my bottled water and that I have no interest in their fizzy drinks. Once I spoke to a manager he KINDLY authorised the use of a taller glass. I then presented my NHS ID which was also refused - I am a staff nurse working for an NHS trust but had they cared to look at my ID badge properly they would see NHS written in the corner. At this point I was extremely annoyed and wanted to walk out but I had two hungry relatives and did not want to spoil their meal.

My meal arrived. I’ve had better at this and other Nando’s but I’d say my experience today was the worst I’ve ever had. My cousins chicken was drier than the Sahara desert and the overall experience just ruined the atmosphere.

The waiter who originally served me had later approached me to apologise for not providing me with a suitable glass to drink my water out of. I did not find this satisfactory at this point.

Really poor service , really poor experience and would not recommend.