Papa Johns Pizza — Restaurant in Amsterdam

I ordered on Uber Eats where they have their own delivery driver. Unfortunately the delivery driver called me to come out of the building despite policy being that they are required to come to your door. I told him to ring the bell so I can open the main building entrance and he said ok. After 10 minutes I called him again to ask where he was but his English was quite broken. I called the store manager who spoke to him and told me that he would be with me shortly. Long story short he delivery guy never showed up and the store manager himself was kind enough to cook the two pizzas I ordered and come deliver to my front door. This part I really appreciated but my order came a bit after 2 hours from putting in the order. In my opinion the store manager really needs to fire the delivery driver because from other reviews it seems that he will not deliver to your door or sometimes even...

If I could give 0 stars I would, as that's what they deserve. Do not order from here if you don't want to lose your money, with nothing in return.

I placed an order via their website on 2nd December. They phoned me to say they didn't have anything I ordered in stock (I ordered 2 vegan pizzas, for which they tried to offer me a substitute of real chicken!). The only other option was to cancel the order, which I did. They said it could take up to two weeks to receive a refund (already pretty poor), but I didn't have another option so I said that was ok.

It has now been almost 5 WEEKS and I still haven't got my money back. Their contact/customer service is basically non-existent. I have tried contacting them multiple times by email, their website contact form, Instagram & Twitter (as their website recommends) and haven't received ANY reply.

Absolutely...

I feel like this location's score is unfairly low on Google. So, I wanted to take the time to review them, as someone who orders from them consistently. Everytime I place an order via their website the order gets delivered in less than 30 minutes and the pizza is hot and fresh. The taste is also your typical Papa Johns taste so no surprises there either. To be honest, it's far superior than that cardboard of a pizza that they make at so called "New York Pizza". And they never messed up my order instructions at this location even once and like I mentioned above I order from them regularly. Keep up...