Restaurant Korea — Restaurant in Amsterdam

We have never encountered such rude and unprofessional behavior — not in this country, nor in any other. Today, we called ahead to place an order for dine-in, as we’ve always done. When we arrived, a female staff (with her lips pierced) told us we had ordered takeout. We explained we had clearly requested to eat at the restaurant. This girl already had an unpleasant attitude at that point, but we let it go. Later, a friend of ours came and placed an order on the spot. He waited over 45 minutes for his food — despite checking twice with the staff and noticing that other customers who came in much later had already been served. When the food finally came, he jokingly said, “Finally,” and the same staff member responded in an extremely rude and unprofessional manner. She accused us of having a bad attitude and even claimed he was yelling at her — which was absolutely absurd and not true. She kept insisting we had ordered takeout over the phone, and demanded that we apologize to her. Honestly, I don’t know if it was a language barrier or a lack of basic comprehension, but her behavior was completely out of line. Even if we had ordered takeout and decided to eat in — so what? This is a restaurant. You serve people. That’s your job. What made the situation even worse was her discriminatory attitude. Her tone and behavior toward us, as Chinese customers, was completely different from how she treated others. She kept referring to us as “these Chinese,” which is both inappropriate and offensive. This was clearly not just a misunderstanding — it was racial discrimination, and we take that very seriously. We like the food here, but as long as this rude staff member continues to work at this restaurant, we will not return. It’s a disgrace to treat customers — any customers —...

I ordered bossam and soon tofu jjigae though ubereats today. I checked for adding cutlery, they didn't send it with food. so when I called and asked them for sending me cutlery since I'm staying at hotel not at home with my own cutlery, the man who picked up the phone and spoken korean said it's impossible. and asked me to ask hotel. but seems like there's no restaurant at the hotel, AGAIN, it was restaurant's mistake, not hotel! well. I said, I don't think there's restaurant here and I also ordered hot soup. and then finally he asked which hotel I'm staying at, he looked up on map and found out not so far away, he finally decided to grab it for me so I asked to leave at the door just like when I ordered. but he made excuse to not come inside of hotel because of covid, so I gotta be outside to get it..? then how did the ubereats guy left my food at the door? lol PLUS, he sounded like he was giving me a big favor.... gave me feel like I'm asking way too much. my food arrived at 7:48 by ubereats driver and after I called the restaurant and waiting for 20mins, I was getting so annoyed, because food were getting cold, my husband decided to go to reception and asked spoon and fork, but they had only knife and fork lol anyways, I called the restaurant again to make sure they don't need to come anymore, and finally I could eat COLD&DRY bossam...... I completely lost my appetite after one bite and tried to drink the soup and didn't work well..lmfao so I threw away the rest. FYI, this restaurant was only 1.5km from where I'm staying. only 4mins by car and 5mims by bicycle.. you could've handled...

We were asked to leave at 8:13 PM, with the staff claiming we had exceeded a 2-hour dining limit. However, we arrived at 6:37 PM, meaning our meal lasted only 1 hour and 36 minutes. Interestingly, another table nearby—who had clearly been seated earlier—was allowed to continue their dinner without any reminder. The crab dish we ordered was also not fresh and tasted like it had been frozen for too long. Based on this experience, I wouldn't recommend this restaurant to friends who value respectful service and consistent standards. —————- lmao. The restaurant's reply is utterly absurd. It's downright laughable.

First we had a reservation for 6:00 PM, and your staff asked if we could come at 6:30. We agreed. We arrived at 6:37. If this is still hard to understand, we’d be more than happy to review the surveillance footage together. Also,A two-hour dining limit is standard at many restaurants. The difference is, other restaurants inform us in advance—but you didn’t. Why? Was this rule just made up on the spot?

And why not explain why other tables who arrived before or around the same time as us were still dining? ? This only confirms our impression of you guys establishment. We’ll make sure to share this experience...