Generally a bad experience - especially in terms of the service.
This review pains me a bit, as the food was actually pretty good. However, I feel like the service was bad enough to ruin. The experience. Now I’m gonna go on a rant about what happened in our particular case;
The service was horrendous. The waiter started out forgetting the order because they hadn’t brought a notepad - fair enough. They didn’t give or take menucards either, we took some ourselves from a table next to ours. Not the end of the world…
After a reasonable wait, we got the first 3 plates for a table of six, nice! However, we had to wait 10 minutes for the other 3 plates, meaning that the first 3 plates were practically cold before we could start eating together.
They then proceeded to serve wine by placing 6 glasses in the middle of the table, we had to distribute them ourselves - no biggie.
When the food came one of them was the wrong one - if that is the kitchen or waiters fault I do not know.
They didn’t bring the water we asked for, so we went up all the way to the back of the restaurant by the kitchen, where both waiters were chatting, and reminded them of the water we ordered. They brought a bottle og water but only 2 glasses for a table of six. We had to go into the back of the restaurant again and ask for the rest, and once again they just placed them on the table. We also had to ask again, for the red wine we had ordered.
The waiter didn’t check on us the entirety of the experience. Mind you that there was only 2 tables with customers, I don’t wanna know how the service is when they’re...
Read moreWaited for 30 minutes to order on a casual not busy Monday 7.30 pm. Order was not noted correctly nor with a notepad. Appetizer didn’t come, instead the wrong pasta arrived already. And this happened after another 20 minutes after ordering. Finally after another 20 minutes, by then we have been sitting there for 70 minutes without what we ordered. We told the waiter we are leaving as the waiting on top of the mistakes were absurd. I had to go back again right after to pick up my jacket. The other waiter told me even though it’s there mistake I should have told them we were leaving. Apparently our departure was not even communicated by the previous waiter. There’s just so many things went wrong in the system and it’s really a shame for the name of the franchise. No apologies, no remedies. Absolutely sad experience to...
Read moreThis is the spot! Great corner neighborhood Italian restaurant. Famous for spaghetti, ravioli etc. Awesome prices on whole bottles of wine.
Staying in a hotel downtown? A simple tram ride will solve that issue. Being a neighborhood corner location, parking isn’t an issue.
The taste? Homemade delicious. Get a bottle of wine and the bruschetta. Get a plate of pasta. This ain’t your typical Americanized Italian joint either.
The atmosphere is so great. Sit and talk and stay a while. The chairs are comfy, the bathrooms, clean, and the wait staff is friendly. No problem with...
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