The Living Room, by Bodon — Restaurant in Amsterdam

Originally we wanted to eat at The Harbour Club but they were too understaffed so we tried The Living Room. Next time we will go somewhere else entirely. No one offered to seat us when we walked in, and ordering took a long time so we waited quite some time even for drinks. Our waiter impressed us at first with his ability to memorise our order but come to realise when the food (finally) arrived we were missing some. My sister ordered the entrecôte because the waiter said it was the same as the one from Harbour Club - it wasn’t. It had no sauce with it, and it looked like cardboard and was just as dry. My sister sent it back and the waiter said “It’s not dry, it’s cooked medium. Medium is not dry.” It’s fair if she wanted it rare she should’ve asked, but isn’t it also standard practice to ask a customers preference instead of assuming what they’ll like? After asking twice where the missing part of order was to the other staff, we finally caught the waiter’s attention and he admitted he never gave it to the kitchen. Overall it was a less than ideal experience and a far cry from their website where “the goal is that every guest should leave the restaurant 100% satisfied and look back on their experience with pleasure.” Next time we will spend our...

The worst service experience I've been through anywhere in the world. Let me start by saying the staff was never rude or impolite. At the same time never was an apology offered by anyone for the series of disasters in service that not only we experienced, but seemingly so did many of the other guests. In the end, it took an hour to get a Caesar salad and a bowl of soup (the bread basket never appeared even after a reminder.) We were told something had gone wrong with the computer system which sent the tickets to the kitchen. Maybe so, but what about waiting 10 minutes for a menu, then ten to order, losing the first order, not bringing cutlery and eventually requiring us to go get them ourselves (though they had run out of spoons, an issue for soup?) The point of the this terrible run on sentence is to get across how terrible the service experience was from start to finish. Oh...and the finish just for a final bow on this terrible present was that as I went to pay the waiter noticed he forgot to include our bottle of water and had to redo the bill. Silly me for thinking they might comp a bottle of water in exchange for a 90 minute disaster.

Food was fine. Soup came out warm, not hot. Salad was...

The Living Room is a bar w food from the neighboring Harborside kitchen. While advertising themselves as canal view, at 7pm the four highboy chairs that face the canal were closed because they were using the area for storing dirty dishes. This is the dumbest thing I've ever seen for a view establishment, 40% of the view chairs were unavailable. I downgraded the 'atmosphere' rating based partly on this terrible mngt decision. They took away the advertised view! My table ordered port and whiskey - took five minutes to find out they were out of BOTH specific items ordered. Again, mngt here?? Do they know what they need? Then the portion sizes of the replacements were VERY small. I have downgraded the 'food' score based on theses two elements. It is really a 'bar mngt' score. While we did not order food, around me there was more than one order requiring long discussion upon delivery. Keep your expectations low and you will not be disappointed, except...