Domino's Pizza Nieuwegein — Restaurant in Nieuwegein

I regularly order from Domino’s Vianen and have always been impressed by their professionalism and service. However, today I had an awful experience with Domino’s Nieuwegein. Since Vianen opens later in the day, we picked up our order from Nieuwegein, and to my shock, they gave us the wrong order. I ordered two Veggie Subs, and all our other orders were vegetarian as well, but they gave us Meatball Subs!!!!!!!!

This is completely unacceptable for someone who strictly eats vegetarian.

When I called to report the mistake, the staff member didn’t even let me finish explaining the problem before cutting me off and saying he would call his manager. After waiting 5-10 minutes on hold, the same person came back and admitted no manager was involved—he was still the one handling the call! He gave no real solution and didn’t take responsibility for the error!!!! And to top it all off, no one apologized for this mix-up!

As a vegetarian, this is incredibly frustrating. Food choices are personal, and mistakes like this could have serious consequences, especially for people with dietary restrictions or allergies. What’s worse is their attitude!!!!!!—it was completely uncalled for! I’m paying for my food and this is not the way you treat your customer what was that for????? Now, I’ll always have doubts about what they’re doing in the kitchen. I’m sorry, but you did wrong with that behavior, and it leaves me questioning everything. I will never order from Domino’s Nieuwegein again, and I wouldn’t recommend them to anyone.

Update: When they replaced it with the Veggie Subz, the entire sub was drenched in harissa sauce to an overwhelming degree (which I didn’t ask for). This felt like an intentional move, especially since I've noticed similar complaints from others, particularly Indian or non-Dutch customers. It’s frustrating to experience such carelessness and I hope Domino's addresses this issue and ensures better quality control for...

Ordered 2 times from here. Never got it delivered on time. Always late delivery, late more than an hour. I called them, response was, its gonna be der in 5-10 minutes. But it didn't happen. Nothing was delivered. Just in the app, status was updated as delivered. I stay closeby like 10 minutes biking distance from the dominos. We order only when it is really necessary. But I'm not gonna make this...

They've stolen my money. I've made an order of my pizzas and went on a working call. As i didnt pick up a call from their courier, they've just went away and they are refusing now to make a refund. Their customer support is also extremely rude, saying that this is not their problem. Like, excuse me?

I will make sure to file a complain to their...