Grace Festive Restaurant - Rotterdam — Restaurant in Rotterdam

We decided to try Grace, a local Rotterdam restaurant, and unfortunately, it turned out to be a very disappointing experience.

Service: The first issue arose when I requested tap water. The waitress, Alyssa, said they couldn’t serve it, I am not sure if I remember this part correctly but I thought she said they couldn't charge for tap water. I was genuinely taken aback, as every other restaurant we’ve visited has provided tap water without issue.

As for the food, we ordered chicken sliders as an appetizer, a Paloma and roasted chicken for my husband, and the beef cheek (Asian-style with crispy rice and bimi) for myself. When our server asked if I wanted sides, I clarified that the beef cheek dish came with rice and veggies, and she confirmed it did. So, I opted out of additional sides.

The appetizers arrived promptly and were excellent, as was my husband’s Paloma.

However, things went downhill quickly. We waited a full hour for our mains, during which we grew increasingly frustrated. At one point, we asked our server for an update around the 50 minute mark, but she never returned with an answer. Instead, I saw her chatting with coworkers and setting tables while we sat there, hungry and starting to feel disappointed with the service.

Finally, another server brought out our mains just as we were about to leave as we said we would ask for our bill at the one hour mark which is when the food arrived.

Ambiance: Inside, the dining area was relatively quiet, with hardly anyone seated nearby. The patio seemed busy, but it appeared most people were just enjoying drinks or sharing appetizers, not ordering full meals.

Food: My husband’s roasted chicken was tasty but was half a chicken with a few vegetables. My beef cheek was flavorful but severely disappointing in portion size. It didn’t come with the rice that the server confirmed it came with and what I assume were supposed to be “crispy rice” pieces were tiny white specs in the sauce.

Attached are two of the photos I took of my meal: one of the untouched dish and one where I moved the vegetables aside to confirm the absence of rice. I think our dishes could have been better had there been more on our plate for the price point it was served at.

Overall Experience: We decided to skip dessert due to our dissatisfaction and instead went elsewhere. Our server didn’t check on us during the meal, nor did she address our earlier inquiry about the delay until we were completely done eating. When I expressed my disappointment, she went silent and didn’t seem to know how to respond. I also had mentioned if we knew there would have been a longer wait we would have ordered another appetizer.

Our final bill (including a 20% early reservation discount and the removal of our €50 deposit) came to €76.40 (~$119 CAD). For what we received, it felt like a scam. While the flavors were good, the main dishes portion sizes were absurdly small, and the service was inattentive. Perhaps this restaurant is better for appetizers and drinks only.

Conclusion: We wouldn’t recommend Grace. The food, while tasty, doesn’t justify the price, and the service was lackluster at best. Save your time and money and...

I tried to make a reservation for my birthday, I encountered some difficulties. The restaurant seemed unable to accommodate my party of 4, so I attempted to book for 2 and kept my fingers crossed for a cancellation. Despite my efforts to be accommodating, the staff member I spoke to on the phone seemed to be irritated. I tried to maintain a positive attitude and agreed to make a reservation for 2. However, while I was in the process of making the online reservation, I received a call from the restaurant. The person on the other end noted that I was trying to make a reservation for 2 when I had originally wanted a table for 4, and that the table where I would be seated could not accommodate 4 people. I acknowledged this and expressed my desire to dine at the restaurant regardless. Unfortunately, the call ended abruptly, leaving me feeling disheartened. To make matters worse, I had already paid a 50 euro reservation fee. Later, I was surprised to hear from an acquaintance that the restaurant staff had described me as rude during our phone conversation. What truly shocked me was that the same staff member called me back to explicitly tell me not to book a table at the restaurant. This negative interaction prompted me to cancel my reservation, and further research led me to discover that many other reviews of the restaurant were similarly unfavorable. I am relieved I decided to cancel, as it seems the service at this establishment would have put a damper on my birthday celebrations. I urge you to consider dining elsewhere, as this place does not seem worth...

I am an restaurant hotel expert 16/07 23:00 I was there. When I saw the Place, I was surprised! Your interior is super. Music - I Shazammed some song from your playlist. We had only drinks. And I didn’t understand why you are 3.3 ⭐️ This place can be 4.4⭐️ But your waiter was unfocused and made a lot of mistakes. She arrived to our table without menu. Then she gave it; after 3-4 min arrived guy and took order. After 8 min this girl turned and asked what we want to order. Then we got an Irish coffee in the dessert wine glass. I never saw this before. It’s confusing me. There was also no whipped cream on top. And the taste was very bitter, and coffee was served without honey and sugar.So I had to call her again and she brought it. But her biggest mistake was when I ordered whiskey and after it will be served I immediately want to paid by card. She came with a terminal, I paid 23€ 1.20 of which was a tip. I wait up to 10 min nobody gave me whiskey. I even went to the WC and saw this waiter twice walking in the empty restaurant.

So I decided to spoke with a barmen about this. And he immediately gave me a shot.

So guys, replace some of your workers.

I would love to come to try your oysters with passion fruit!

I give 3.8 For drinks and this service .

I haven't tried your cuisine and can't...