Mo-Jo sushi en grill Japanese kitchen — Restaurant in Tilburg

Later edit based on restaurant response: Once we announced the staff about the mouse, WE asked for our table to be changed to the other side of the restaurant. This did not happen until we asked 2 times. Also, the manager was not announced or if it was announced at that particular time, the manager did not come to us to at least say sorry. No one apologized (nether the waiter, nor the manager). I doubt they would have covered for the bill or give any discount. 😆😅 Judging by the attitude the lady manager had when approached about the topic on our way out, and her quoting response “it is normal, the doors are open and it could have come from the streets, what exactly do you want?”, when prompted with our desire to not pay for this because of their lack of hygienic measures, we were asked to pay anyway. Based on your reply on Facebook, your policy does not allow for reimbursements or deductions, so how exactly would you have covered for our bill if we would have decided to leave immediately? 🤭☝️😅 copy pasting your AI generated answer below:

“Dear Mădălina,

We are truly sorry to hear about your recent experience at our restaurant. Your satisfaction is our top priority, and we take all feedback seriously. … Unfortunately, we are unable to reimburse the cost of your meal. While we understand your request, our policy does not allow for refunds in such circumstances. We hope you will understand.

Thank you for bringing this to our attention.

Sincerely, Mo-Jo Tilburg”

Mice in the restaurant during dinner time, watch out! Do not go there, no sanitary measures taken. When we spoke to the manager about the situation, she was also very rude and did not care about the clients that were eating there, only about the money. For 40€ per person excluding drinks, they should at least put...

The food was very delicious! It's definitely in my top 5 of sushi restaurants when it comes to the food. However... the service here was really bad. The host didn't seem very friendly (maybe he had a bad day, idk, but there wasn't a single smile, and very little words came out) for a host, not a great choice. He placed us at a table, gave us a tablet, and walked away without any explanation. I had to ask the first server that walked past me to explain the concept. I know how it works in most restaurants, but everyone works a bit differently.

The atmosphere was alright but very cramped. It looks like they tried to squeeze in as many tables as possible. We were sitting in the middle of the room with 2 small paths next to us in which the waiters constantly walk through. It was alright but not the most private or comfortable. If you have a table on the side somewhere or a low table, it might be a better experience.

The food came very quickly. I'm talking about 2 minutes after placing the order. Of course, some dishes took longer than others, but I've never seen my food brought to the table this quickly. Because of it, you do have to remember to slow yourself down. Otherwise, you'll be full before you're even...

As an avid visitor of Mojo Helmond, I was excited to try Mojo Tilburg, expecting the same high standards and great experience. Unfortunately, I was deeply disappointed. The visit was nothing compared to Helmond.

While the service wasn’t bad, the staff didn’t seem knowledgeable about the dishes. Nobody could name what they were serving, and some items were difficult to identify because they didn’t match the pictures at all. The quality of the meat was shockingly low, and it seemed like teriyaki sauce was just thrown on everything with meat, masking any distinct flavors.

The only saving grace of the meal was the noodles and the ice cream. Everything else fell far below expectations.

I’m not someone who usually complains, but this was particularly disappointing because we brought friends along, hoping to share a good experience. Instead, it left us feeling let down. I truly hope Mojo Tilburg takes steps to improve because this experience didn’t come close to what we’ve come to...