The Village Coffee & Music — Restaurant in Utrecht

I am a Groningen resident so I don't have much experience with coffee places in Utrecht. Decided to visit this place after seeing the high reviews on Google.

Entering the store, the vibe is amazing. There were 2 baristas who were not coordinated or particularly interested in customer service. I asked what coffee they were using and they weren't interested in explaining anything about it which was surprising since they claimed to be a roastery as well. The baristas separated their tasks, one poured the shot and the other steamed the milk. But they did not communicate to each other as the other barista was busy talking to someone else.

The milk for the cappuccino for cold, the coffee plain bad. The ice latte with the hazelnut syrup tasted like there was no coffee in it.

Highly disappointed. If you're in Groningen sometime, try out Koffiestation or Mahalo, you will get a service and product that is...

Service could be improved.

When I ordered, I asked if they could add a little milk to the cold brews - not possible. I then asked if they could make iced cappuccino (they have iced latte on the menu, but I didn't want too much milk) - also not possible. Then I asked if I could have the iced double espresso with a little milk - also not possible!

It wasn't even a busy time and still they were not flexible in accommodating at all, and also not helpful in any way in suggesting other options that might suit my request or at least explaining why they can't add milk. We still ordered coffees in the end, but it really felt like they were not customer oriented at all and gave us a bad experience overall.

The coffees were more on the sour side, which didn't suit our tastes in the end. The music was so loud that we couldn't have a good conversation whilst sitting next...

This is not a suitable cafe for working. There are signs inside the #44 side that say no laptops, but laptops are tolerated on the #46 side, with limited quality seating with tables.

I ordered a tea with honey. She didn’t give me honey, but the tea was fine. The cinnamon roll was pretty good but didn’t seem like it was made in house.

The main reason for giving a 2 star review is that when I asked the guy if they had WiFi, he said: “ Luckily No. “ which is a weird response.

My group ordered at least 30EUR worth of food and drink.

I sort of understand not wanting to have people using your cafe as a work station without being a customer, but why would you respond that way to a customer...