Select Pizza Papatoetoe — Restaurant in Ōtara-Papatoetoe

I would rate this experience lower than one star if it were possible, but since I have to give at least one star to submit my feedback, I will.

I would like to share my experience with the app (order meal) in hopes of highlighting some areas for improvement, particularly in customer support. I encountered challenges while trying to resolve an issue with a meal I ordered through Order Meal, specifically regarding a refund.

My main request was for a refund, but I struggled to communicate effectively with the representatives. During my calls, I found it difficult to understand some of the agents, which added to my frustration. The first representative I spoke with was unable to provide clear explanations, and unfortunately, our call ended abruptly.

I was initially assured by Select Pizza that the refund would be processed through Order Meal, yet Order Meal informed me that my refund request had been declined by Select Pizza. This back-and-forth has left me feeling confused and disappointed.

Unfortunately, I was disappointed with my order. I ordered three pizzas, and two of them didn’t resemble what was advertised. The taste was also not what I expected they seemed burnt and lacked flavor. I specifically requested a cheese and garlic pizza with prawns, but it wasn’t quite right. Additionally, I ordered wedges which tasted undercooked, and the sour cream and apricot sauces seemed to be past their expiration. My experience has been quite unsatisfactory. Additionally, I was advised by a representative at Select Pizzia to wait for a manager's response. However, being told to call back on Thursday after a week feels unreasonable, especially since I was simply seeking a refund and not another pizza.

I hope that by sharing this feedback, improvements can be made to enhance communication and...

I wanted to express my sincere appreciation for the exceptional dining experience I recently had at your establishment. From the moment I entered, the warm ambiance and attentive staff set the stage for an enjoyable evening.

The craftsmanship of your pizzas is truly commendable. Each bite revealed a perfect harmony of flavors, from the crispness of the crust to the freshness of the toppings. It's evident that the ingredients are of the highest quality, reflecting the dedication to culinary excellence.

Furthermore, the service was impeccable. The staff's attentiveness and knowledge of the menu contributed to a seamless and delightful dining experience. It's rare to find a place that not only excels in its culinary offerings but also in providing outstanding customer...

⭐ 1 Star – Extremely Disappointed with Service

I had a very disappointing experience at Select Pizza. The manager harpreet were rude and unprofessional, showing absolutely no interest in helping customers. When I asked a simple question about my order, I was met with attitude and no clear answers.

The wait time was much longer than promised, and when I finally got the food, it was cold and poorly made. On top of that, no apology or effort to fix the issue was offered. Their manager harpreet seemed more interested in chatting among themselves than serving customers.

Good customer service is just as important as the food, and sadly, Select Pizza fails in both areas. I won’t be coming back, and I do not recommend this place to anyone who expects decent treatment or...