Kolmar Inn — Hotel in Ōtara-Papatoetoe

This review relates to a booking I had for Friday 16th September. When I made the booking over the phone several days earlier I was told that I would need to be at the motel by 5pm or the booking would be cancelled. I offered to give my credit card details to secure the booking but was told by the manager that it wasn't necessary. In addition to this, I explained clearly that I have a physical disability and use a wheelchair. On that Friday I travelled from the Dargaville area, in Northland, to Auckland which is a three and a half hour drive. Upon arriving in Mangere at 4.15pm I phoned to let the receptionist know that I would be arriving at the motel in a few minutes time. At that point I was told that my booking had been cancelled because it was after 4pm and that there were no other available rooms. She said that she had tried to phone me at 2.30pm to confirm my arrival. I did not receive the call because she had dialed the wrong number. At this point I had to try and find alternate wheelchair-accessible accommodation (that I could afford) which I was unable to do and had to then make the decision to drive back to my home. This took over four hours due to peak-hour traffic in Auckland and delays at Warkworth. (Consequently, I was unable to attend to the business that I had travelled to Auckland to undertake and have since had to make another trip down to do so) The drive home was extremely stressful, travelling alone (with a physical disability) along country roads in the dark for long periods of time, knowing that if my car was to have a flat tyre or other mechanical failure, I would be in a very dangerous situation. I have had no response to an email I sent on the 18th Sept and have yet to receive anything resembling a sincere apology. Needless to say I am extremely dissatisfied with the way I was treated by the staff...

TERRIBLE|My Girlfriend Booked a room for the 2nd March through wotif. Booked as “pay on arrival” and received a confirmation from the Kolmar Inn.||Her international flight was delayed, however not significantly that she couldn’t make it by the check in times of 2pm-8pm.||Whilst she was on her flight, the manager Rita Kumar, allegedly tried to call her RE: arrival time. Upon her arrival at the inn just shy of 8pm, the receptionist informed her that the room was cancelled and given away due to no response to their call. Which she had NO missed call for.||Upon checking junk emails, she observed an email at 7pm, advising they tried to charge my card at 2pm (regardless of the agreement being “pay on ARRIVAL”) and due to nil response they cancelled my room, leaving her stranded on the street in a foreign country. ||Even though she had till 8pm to check in, they not only dishonoured the pay on arrival agreement, but also gave away her room an hour early to her available check in time.||After an hour of demanding to speak to the manager, my girlfriend was immediately abused by her over the phone, before she hung up. ||This Inn will clearly disregard all rules attached to agreements, to make more money. Being kicked out onto the streets at 9:30pm, she had to try find an available hotel, pay an additional $30 on top of the $50 it cost her to get to the Inn, to find somewhere to stay. Absolutely...

TERRIBLE|My Girlfriend Booked a room for the 2nd March through wotif. Booked as “pay on arrival” and received a confirmation from the Kolmar Inn.||Her international flight was delayed, however not significantly that she couldn’t make it by the check in times of 2pm-8pm.||Whilst she was on her flight, the manager Rita Kumar, allegedly tried to call her RE: arrival time. Upon her arrival at the inn just shy of 8pm, the receptionist informed her that the room was cancelled and given away due to no response to their call. Which she had NO missed call for.||Upon checking junk emails, she observed an email at 7pm, advising they tried to charge my card at 2pm (regardless of the agreement being “pay on ARRIVAL”) and due to nil response they cancelled my room, leaving her stranded on the street in a foreign country. ||Even though she had till 8pm to check in, they not only dishonoured the pay on arrival agreement, but also gave away her room an hour early to her available check in time.||After an hour of demanding to speak to the manager, my girlfriend was immediately abused by her over the phone, before she hung up. ||This Inn will clearly disregard all rules attached to agreements, to make more money. Being kicked out onto the streets at 9:30pm, she had to try find an available hotel, pay an additional $30 on top of the $50 it cost her to get to the Inn, to find somewhere to stay. Absolutely...