Little French Cafe Mt Albert — Restaurant in Albert-Eden

Good food but has a very rude employee/person incharge of the counter. Hopefully they learn a little bit that kindness is free and raising your voice to a customer is unnecessary.

My full review: I visited your Mt. Albert branch today, August 23. In the morning the lovely lady in Maroon greeted me well, I also enjoyed both the coffee and pastry I ordered, I liked them so much that I decided to place an online order for six pastries later that day. Your website allowed me to order and even select a pick-up time, so I chose around 1.5 hours ahead to give enough time in case there were any issues. (made a mistake I realised after) but I received a confirmation email with a pick-up time, so I trusted the order was accepted and normally a store will call you if it won't be feasible. (Apparently not much care from this branch to do so)

At 3pm, I returned to the Mt. Albert branch to collect the pastries. The lady in front then (She was a different lady, wearing black) told me I should have checked the website as it stated that I should have ordered a day before. (Which was my mistake) but she said she will check it they have any.. When she came back, she told me (in a very condescending tone) that I could not be given anything, and if I want, we can do a refund that would take 14 days. I was quiet as I was waiting if she has any other options.. I was taken aback by her rudeness, because I was calm and simply asking what we could do about the situation. She even gave an analogy "If you ordered a cake 20 mins ago, you won't get anything".

Instead of offering solutions, she blamed Shopify's technical issues, could have been a simple apology or simple "we don't have it but if you want, you can come back tomorrrow" but she had to raise her voice which honestly left me feeling humiliated and upset.

I had travelled far, gone back a second time, and was genuinely looking forward to your product, so to be treated that way was incredibly disappointing.

I want to be clear.. I understand staff can be busy, tired, or frustrated, especially towards the end of the day. Mistakes happen too.. But there is never a need to speak rudely to paying customers no matter how big or small the amount maybe. A short, kind explanation would have been enough. Your products are wonderful, but experiences like this can overshadow them.

I may be just one customer out of thousands, and my less than $50 may not mean much to your business, but this was the WORST customer service experience I’ve had at a café. I genuinely hope you consider addressing both the website ordering issue and the tone in which staff speak to customers. Everyone is going through something, and a little kindness can...

Disappointing dine in experience. Coffee took over 15 minutes to arrive and was lukewarm. No water provided at the table. Food took almost 30 minutes which was a very basic order of a steak baguettte (which is cabinet food) and a croque madame. No acknowledgment from staff of the long wait time experienced. Actually received the wrong order as they gave me a croque monsieur instead of a croque madame. Queried this when paying and the waitress apologised but also said that the croque madame and croque monsieur are the same price (they aren’t according to their menu). Wasn’t provided a receipt so I don’t actually know if I paid for a croque monsieur or croque Madame. It was quite busy at the till at that point with no clear indication of where the queue was starting and ending and so I just decided to leave without getting clarification on what I’d paid for. Can understand they were busy and maybe several people working there were having a bad day which can happen.

I’d been getting the cabinet food from here in recent months and while it can be a little on the pricey side, it tastes very good. But I’ll probably never dine in again after this experience and stick to getting cabinet food to go...

Little French is my go-to café for brunch almost every week, and their Signature Mille-feuille is an all time favorite for my whole family. Recently, I ordered a 10-serving cake online for my wife’s birthday party, and the quality was as outstanding as ever. It was a big hit with everyone!

I do have a couple of friendly suggestions for improvement. When my wife picked up the cake, the box was a bit too small to properly close the lid, which made it a little tricky to carry. I believe a better fitted box would not only make transportation easier but also reflect the high quality of your products. Additionally, when placing the order online, I requested some text decoration for the cake, but it wasn’t included when we picked it up. I wasn’t sure if it was meant to be written in icing or provided on a card, but it might be worth double-checking if this is a system issue.

Overall, I truly love your desserts and think they’re among the best out there. A few small improvements to the online ordering experience would make it even better! Thank you for consistently delivering such...