Lord Kitchener — Restaurant in Albert-Eden

We got a jug of beer to share and halfway through the first pint we realised it was definitely flat. We soldiered on regardless, finished the jug and when the waitress came to clear I said, "that jug was a little bit flat". "OK I'll tell the barman," she said.

Husband goes back to the bar and orders a second jug of the same beer, even though the first was a dud. Mentions nothing about the first jug whatsoever. Barman says to him something along the lines of, "you know the longer you take to drink beer, the flatter it gets." It took us about 45 mins to drink the jug between 2 of us.

We were served a flat jug of beer. We finished it without complaint. We discreetly mentioned to the very nice waitress that it was flat and didn't make a song or dance of it. Even after the dud jug, we decided to spend more money and ordered again. Nothing further was said by us about the dud beer - no request for a refund or even to check the beer was ok before ordering again. The blame was put on us that we left the beer too long and let it go flat, when we had been there less than an hour. The barman could have just shut his mouth and let it slide, given that we had done him a solid by discreetly telling them to check the taps by quietly saying the beer was flat. Instead he had to chrip up and say something that pretty much put a dampner on things and really put us off ordering anything else.

Word to the wise: treating your customers who have what I would've thought is pretty common/straightforward feedback with sarcasm is pretty petty and pathetic. I hate to think how customers with actual real genuine complaints (main meal mixups, missed bookings) are dealt with. Learn to be resilient and maybe not blame the customer (what is that saying about the customer being right........?)

Despite that, I would like to say congratulations - you may be the first person in history to accuse an Irishman of...

Hello guys, on an occasion me, my of couple of other friends visited for the dinner. Ambience, restaurant, sitting arrangement was really very nice but when we reached to the restaurant nobody come to us for greetings, nobody offered us for the table. When we approached to the table the waitress came and said "this table is booked you can sit on another table". We went to another table after that we kept on waiting for 15-20 minutes for the menu's that she will give to us. Then one of my friend asked for the menu's to the waitress and she was again "oh you need menu's". For the ordering again we keep on waiting that she will come and take order but she never show up again we asked her that we are ready with our order for drinks and food and we requested that whatever is ready she can serve us we won't mind as we were very hungry. The manager serves the drinks and after that we finished the 2 rounds of drinks the meal wasn't ready after waiting one hour there. Again, when we asked the waitress that how long will it take to serve the meal. She go angry and answered "it will come". Moreover again we waited for half an hour to get back to us with meal. Once we get our food nobody come to us to ask for "how is your meal"or "do you need anything else"??? I used to worked in hospitality but I have learned if you get any type of customer even fussy all you need is to smile and understand how important they are and provide them best service. While leaving the restaurant still she never asked "did you enjoy your meal" she was like here is your bill... I wish I could give 0 rating but here...

Went on steak night. Price wasn't listed on the dailt specials board. Was pricy at $30. Meal came with mushrooms. I asked the waitress if I could leave out the mushrooms. She said that they were given strict instructions absolutely not to make any changes as the chefs were new and still learning the m.enu. FYI the menu was a basic pub menu so don't know why it would be such a big issue for them. She said no but offered to sell me steak and chips 'for just another $12! We ordered 3 steak specials and I reluctantly ordered the $42 pub steak with eggs and all med rare. Steaks came well done. Eggs overcooked. Salad was literally no exaggeration just sprouts and coleslaw almost a spoonful and tasteless. Gravy was horrible and steaks tasted like the chef had dropped a bottle of salt on it. When I went to settle the waitress did not ask hiw the meal was. I suspect she knew what the response would be. I am very disappointed as I live locally and had plans to make this my local. I obviously won't be back and suggest De Post in Mt Eden steak night or Garden Shed both very good service and food...