One of the worst customer service experiences we had in New Zealand with Turmeric - Kerikeri! I and some of our family friends have visited this place on 27th December - 11.38 am
The waiter/manager was so rude and thoroughly unprofessional. As per the printout on the wall - On-duty manager: Mr Anik Acharya (Was not sure whether he was present at the restaurant at that time)
I was busy talking to people I accompanied with and I just took the menu card from him, the waiter said: "You are snatching the menu card dude" and that fellow kept looking at me having a fire in his eyes. Despite it being so rude but I ignored him.
Subsequently, when he came again to take orders suddenly he said, "Dude, are you irritated in the morning"..was so shocking as even after ignoring him, still, he was running behind?.. In front of 10 people again he said " Say sorry dude, you have to apologise to me".
I still kept cool and I told my people that I'm not talking to him but this guy is trying to create a scene for no reason? After some moments, I said sorry rather I said I apologise for my behaviour but still the fellow is standing and looking at me and said " Dude, I welcome you and you can't behave like this with me, This is not India.." When I asked his name he said, "My Name is Deep and I'm the owner over here, you can do whatever you want to do"
TBH this was so insulting and embarrassing especially when you are sitting next to your partner and friends like family to me.
Taste, Aroma, Food catering service leaves shore behind when you encounter such worst scenario. We will NEVER EVER recommend this restaurant to anyone who travels to...
Read moreVery poor service. At 2 o'clock we went in and asked if lunch menu was still available, waiter said it was, asked us to take some seats so he could bring menu over. His attitude was unwelcoming, unsmiling, and completely uninterested in us as patrons.
The food was great, though rice was a bit sparse, flavours strong, though spice not as hot as I thought medium would be.
The seats are all squashed up into tables - 2 per side - no intimate 2 seating for couples, and even in groups the table would be squashed; the walls were bland with a brick patterned wall-paper.
I did like the music though. Modern Indian music really added atmosphere where the room itself didn't.
I can't recommend this very highly. Hopefully they have other waiters who are happy to serve, and perhaps at night its better??? But during the day-time,...
Read moreFood was terrible, the curries were so salty I couldn’t eat it. I told them once they brought out the food but they said no they didn’t add extra salt. They then asked me how our meal was when I went up to pay, so I told them and then he just walks off out the back, no sorry to hear that nothing. He sends out the young boy to try and get me to pay the full amount after telling them twice how bad the curries were and at least hoping for an explanation. Food took ages to come out too. We did have our 3 young children with us who were starving and they did unfortunately eat some of the currie which is why this restaurant couldn’t understand the problem. At 8.15pm, they would have eaten anything. In the end they didn’t charge me for the curries. It was very...
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