Epiphany Cafe Rotorua — Restaurant in North Island

Not that impressed. My partner wanted me to pickup a box of donuts for her workplace morning tea. Since I was super busy that morning I decided to preorder and pay online for collection at 8:40am. When I arrived the doors were closed (they're supposed to open at 8:30am). I knocked on the door the lady came over and asked how she can help. I told her I had an order for coffee and donuts. She said it wasn't ready and can I give her another ten minutes. I said "I'm going to be late for work, I start at 9am and that's why I ordered for 8:40am pickup". She goes over and then tells me they can't do coffee so gives me a refund. So I'm sitting there waiting for the donuts and at 8:55 she says "Sir can I help with anything else?". I say "The donuts?!". Then she says she didn't see the order until now and STARTS making them up at almost 9am. She gave me 2 free ones as an apology, but not good enough really. I ordered for 8:40am so I wouldn't be late for work. She didn't even have the shop open then and I was late for work. Poor service. Donuts...

Only went in because I've never had a bubble tea before, so hubby and kids wanted a donut. So obviously I got a bubble tea with a donut on top! It's called a nut-tea and comes with your choice of drink, your choice of donut, 2 wafer biscuits, a chocolate finger, 2 pretzels and some rainbow rope. I got a brown sugar milk tea, the bubbles are extra. First sip, I thought I'd made a terrible mistake, such an odd taste more like a traditional iced bun from ab, but by the end I loved it!! Donuts we're more like an iced bun from the bakery. The place is clean and inviting, lady was helpful. I'm a sucker for something that looks pretty and it does. Give it a try if you like a bread-like donut as opposed to a deep fried lump of goodness. Reviews are a mixed bag, mostly about bad customer service so perhaps there are different staff that don't do so well in this dept. It's so important for a business. I had...

We only went in for coffee but kind of regret not getting a donut now because they looked so good. Coffee was yummy, will definitely stop by again when I’m in the area.

Edit: Popped in today to try the donuts, got a raspberry and custard one. There’s no filling it’s just the blob on top that you get. The custard was fine but it was a slightly unpleasant tasting raspberry sauce on top - kind of like cheap sauce for ice cream? Would recommend a coffee but not suggest...