The Restaurant at Trinity Wharf — Restaurant in Bay of Plenty

Hello people I consider myself a real foodie and dine out frequently. I especially enjoy beef and lamb. Dinned here Saturday evening early. The restaurant was very quiet. The staff were extremely unenthusiastic to say the least. Drinks were delivered after a very extensive wait. Hmmm they were not busy! I spotted wagyu beef on the menu of which was priced way lower than most other restaurants. I've had alot of experience with this beef and certainly know good from bad. Without exaggeration and with some embarrassment the wagyu was so extraordinarily tuff.....I was totally in disbelief. NEVER have I attempted to eat such a poor quality wagyu. Remember...wagyu is prime quality beef. The best money can buy. I did not eat it as I was literally unable to cut it. Left the leather on the plate. Advised staff of my dissatisfaction....they were not overly concerned. Apparently the chef didn't see a problem with it. OMG are they serious. I felt embarrassed for them. To be fair they offered another meal but I was not interested. They did however exclude the cost off the account. How on earth they recieved an award for beef and land I will never know. They certainly dropped the ball on this evening. It's such a lovely place with an amazing view but hey....SORT OUT THE...

I knew I should have trusted the review. Don't be fool by the website or the location. Location is definitly the strong point here. Undoubtfully being in a hotel that they at least somewhat look tidy when you first arrive. However went downhill real quick once we walked into the bar. The look on the waitress face when we said we just want to have couple of coffee and sweets. He was confused and unwelcoming as I am guessing because we are not in house guest. Trying to find a seat that was at least clean was a challenge. All the seat has white fluff on it. Too many chairs in 1 tiny table that I have to move the chairs to get into. Took too long considering it was simply tea coffee and sweets. So nothing special and so not a 4 star kind of service. Location is good tho. P s. I ve checked in advance if they open for public and answered were yes. So no reason why you wouldn't be as welcoming me and my family with your in...

Shared High Tea with a group of people for a special occasion. The service was extremely poor beginning with a lack of introduction. A tray of full wine glasses being spilled by the trainee waitress resulted in me being doused in wine which I then cleaned up from myself and the floor. I had to ask for the napkins I had used to be replaced and the soiled ones to be removed. Our tea was served lukewarm. A new bottle of bubbles was delivered and placed in the ice bucket unopened. When we left the table, leaving handbags on the chairs, while we took photos the table was begun to be cleared and a full glass of bubbles was removed. Overall we were very disappointed. Perhaps worst of all, an email I have sent to management regarding my complaint has not been acknowledged. I won't be recommending Halo restaurant to anyone. P.S. The food was acceptable although not...