Black & White Coffee Cartel — Restaurant in Canterbury

Updated:

A nicely kept and interestingly designed Café, situated in a relatively new Mall complex. B & W Coffee Cartel offers a small yet eclectic variety of food- As well as coffee. They use one my top 5 favorite milk for their coffee, Anchor Blue and Lite. I had an Apple slice, after recommendation of a nice lady seated next to me- The waitress, Alicia, was polite, with helpful suggestions yet a little distracted- As she initially delivered my order to the wrong person. Overall a good experience which I do recommend. Although, My main recommendation is longer no valid as I was served with copious amount of yogurt topping. I do, however, have another recommendation for the manager this time. Perhaps, waiting a little bit longer before clearing the table...

Super slow service, took two waiters just to clear out the table and had to wait for 20 minutes just for another waiter to wipe the table down. When food finally arrived, it was ok, ham and cheese croissant only had one slice of ham in it, should really be called croissant with slice of ham. Self service Water cups were all dirty, when asked for some clean cups, got told they are clean cups, despite the obvious food marks and residue on the cups. Overall did not enjoy the experience and if the marked cups with residue is considered clean at this black and white then will not return again. They should really have a look at how other black and white cafes in the city are run. All much higher standard...

Everything was good until a waiter interrupted my conversation with a friend. The waiter yelled repeatly at us to open the door for him from outside so he could carry all the plates in, as soon as we realised that the waiter was yelling at us, my friend stood up quickly and open the door for the waiter, so quick that he knocked his own coffee over. Any of us would be happily to help out, but not when someone being rude and demanding, perhaps the waiter should do a second trip if he wasn’t able to carry all the plates back at once, or learn how to ask for help politely. What an awful experience for us to remember...