McDonald's Hillmorton — Restaurant in Christchurch

Really disappointed to be having to leave a negative review because we've been eating here for years without issue, but the last two weeks have been absolutely abhorrent. We've ordered via Uber Eats 4 times between the 17th of March and today and every time we've had items missing. The first three times we had no drinks, submitted a refund request for the missing items and although disappointing not a giant deal.

Tonight we've ordered dinner and all we received was a bag with one drink and 2 sundaes. Not a single item of actual food. Being in isolation with sick kids means we can't just go down and rectify the issue - even though that would defeat the purpose of ordering a delivery in the first place. It's incredibly frustrating to have to submit a second order just so we get what we actually ordered.

With 4 different Uber drivers across the orders and no issues from any other places, it's clearly disorganisation on the restaurant's behalf. I did note on the second order tonight that there was a giant sticker about McDonald's Hillmorton looking for staff, so perhaps you should look into paying your workers more so they're not under the pump and things...

I'm officially done giving this store chances. It's actually beyond a joke. This is my local we have ordered from here alot and half the time the order is wrong. Tonight after being in the hospital with my daughter all day, she then requested mcdonalds for dinner. Mostly a sundae to ease her sore throat. So being the devoted mother i am wanting nothing more than to ease my girls day with a treat I made an order. Tonight, my order through uber eats was again wrong! Missing items, extra of other items (which makes me question is someone else's items missing because I have them?) And EVERYTHING was cold!! Not just the fries this time but even the burgers!! And to top it off, the missing items were the bloody sundaes which is all my daughter wanted!!! Am left with cold food, food I didn't order and no freaking sundaes!! This is the last order I will ever make from this store....

Literally served me a cheeseburger with 2 bottom buns. Boss burger had no mayonnaise My cheeseburgers I had I ordered with light sauce, it was coated it sauce. Fries undercooked

Sort your stuff guys, super unprofessional and lazy. Time of order : 10:17pm Date 25/03/24

Update: 1 year later and I’ve decided to go back and try this McDonald’s again.. as per my second photo the one on the left is a large chips and the one on the right is a medium. Tell me why I got more chips in my medium than the large. If I order a large chips I expect to get a large not half my chips missing.

Something tells me the franchise owner is trying to cut a lot of corners here.. I don’t believe it’s a staff issue I believe it’s the owner telling staff to not provide the right amount of food to try save...