St Pierres Sushi (Ulster St) — Restaurant in Hamilton

I placed an online order on 22/4 and requested white rice be swapped for brown due to dietary needs. The store called shortly after to say brown rice wasn’t available, so I cancelled the order and was told I could get a full refund in-store. When I arrived, staff said refunds were only processed online and I’d receive it the next day.

A week later, with no refund, I called again and was told—again—to come in for a refund. My partner went in and was told they still couldn’t process it in store. We finally got the refund two days later.

Staff clearly had no idea what their own policies were, gave conflicting info every step of the way, and wasted our time and money in...

Quick and friendly service. Their sushi is fresh and tasty. We bought from them three times during our 2-days-stay in a nearby accommodation. Although I am Japanese, I was glad to see there were some kiwis rolling sushi, as I was a bit concerned that some other sushi shops seems to have been selecting their sushi rollers based on their race. Convenient location and spacious car park. They share the floor with Subway so it is convenient when members have different preferences. Their “sushi of the day” has more bits compared to the other St.Pierre’s shop. Would recommend to anyone who...

I don't think the store deserve a star at all after my experience but I had to put one at least to write the review. Walk in the store and staff was rude from the get go. Waited 2 years before anyone served me. ZERO customer service skills and staff seems moody. No thank you after purchase is done. If I was the owner, i would have the HR manager hanged for hiring them. If there are other similar sushi shops near, I would not have stepped in at all. They should count...