Family House — Restaurant in Hamilton

My husband and I came here with our 3x children for a rare special night out. On arrival, my shoes stuck to the floor. It was so sticky everywhere near the till n buffet, possibly from the grease hardened, but that was incredibly disturbing just for cleanliness. The service was very poor, sadly. We didn't know how the buffet worked and didn't get instructions on what to do, so we just winged it. Afterwards, at Kmart, I had such a terrible stomach ache, knowing full well it was the food. BBQ buffet, you cook yourself. I'm a mum, so I cooked and separated foods as best as I could not to cross contaminate n cooked as i normally do. I wouldn't recommend buffet for this reason because I can't blame their food because I cooked it, but my tummy was very bad afterward. I found it was unsanitary and unsafe with eating on a small table with 5 people with food, 2xcook tops and all the side dishes. The waiter also didn't take our raw food plates off the table so we started piling them on a table behind us, it wasn't busy either but a big pile of plates accumulated without them removing them till the end of the night. My children also started to help with cleaning and removing because there were too many things on our small table. Overall I think the cleanliness of the restaurant definitely should be a priority. The buffet raw meats were not covered or monitored so who knows what was lurking, I would consider returning to trial the menu because I really love korean food, but I wouldn't be returning for the buffet. I apologise for the review, but I do hope that this is taken into consideration for further...

One of the few things I'm familiar with as an intrepid soul is food - food of any & every kind from wherever in the world, so long as it's good & plentiful.

When it came to making reservations at Family House for myself & our own little Family House we figured 🤷‍♂️ well, it's Korean BBQ Buffet - what could go wrong?

Little to nothing, it seems ... the food options alone were indeed very good & very plentiful for a family of 3 (I insist you try the Jangjorim & the Tteokbokki from the Buffet 👌 the house-made Gochujang alone, chefs kiss).

Everyone enjoyed the Hot Plate situation too, so much Grilled Prawn & Kimchi going down in about an hour I was a little concerned about the kitchen's stock supply ... for the rest of the month, there I said it 😅😅😅

The atmosphere was good too, the staff very friendly & willing to accommodate wherever they could - as we weren't the only table in that night, it really made us feel that much more welcome in their humble space.

Would we come back? Yeah, I reckon we will just because of how much of a good time we had - tis a credit to the team for looking after us, definitely made a marked difference 😊 really appreciate that, I do.

Til next time, Family House ✌️...

It was good experience, I've been there first time, but I feel this place is going to become one of my favourites for sure!)😍 The beef soup was served with 6 small Korean sides 😋 and rice, there were enough quantity of meat in the meal👍 We were quite in a rush and got very fast and friendly service😊 I'm obviously!!!! coming back to try different types of bulgogi and soups. If you like Asian cuisine and Korean taste I highly recommend to visit them, if the price seems a bit high, you anyway will be satisfied with the quality and taste👍 Hope my next visit only will reinforce my opinion☺️ Updated: Our second dinner was quite worse, Sides were served by filled with very small quantities, just 1 teaspoon on each plates, so I asked to add them, the waiter wasn't happy with that) the main meal Beef bulgogi wasn't bad, but average, beef meat with green, not Chinese cabbage, in Sweet sesame oil) Also I've noticed spider webs on the ceiling and dust,

Feel a bit disappointed, especially comparing with our first visit and...