McDonald's Henderson — Restaurant in Henderson-Massey

Possibly the worst Maccas I've been to. Nothing against the staff at all. I live close to this place so have been multiple times & more often than not there is some issue. For a new shop it should be better. The number of times there's been problems with the screens is a joke. People standing there poking & prodding and then realizing they're not working. How hard is it to stick a sign on the machine saying "Out of Order" so the public know not to waste their time?? This has happened on multiple occasions and upon mentioning it to a staff member once she said something like "we're always having trouble with them". Management need to sort it. No soft serve on a Friday night in the summer!? No cold drinks available on another!? I'm sure there's more that I've forgotten too. Been to much busier Maccas that operate better than this place. Could and should do better. Returned here 6 weeks after my original review, placed an order and the screen said "printer error, retry: yes/no so pressed yes, and got the same screen again- and again and again. So because I was expecting a printout with my number so didn't keep my eyes glued to the screen at the end of my transaction, I had no idea what my number was. Had a pee while I was waiting, the hand dryer wasn't working. When (what I thought/hoped) my order was called out, told them about the screen to which they replied "we know, we've called a technician". THAT'S NO USE TO YOUR CUSTOMER WHO DOESN'T KNOW THERE'S A PROBLEM!!! Do you think they are mind readers?? FFS HOW HARD IS IT TO GRAB A PIECE OF A4 AND A VIVID AND WRITE "PRINTER NOT WORKING, WATCH FOR YOUR NUMBER" and stick it to each screen?? They didn't even seem interested when I bought this and the hand dryer to their attention, just said have a nice night and disappeared. It's run by imbeciles who have no idea what customer...

Review for McDonald’s

I recently had a disappointing experience at McDonald’s that I feel compelled to share. While I used to enjoy their food, the quality seems to have deteriorated lately. There must have been a change in management, as the quality was great when they first opened.

After purchasing my meal, my partner and I parked in a spot that had no visible “no parking” signs. An older woman approached us, visibly annoyed, and told us we couldn’t park there. When I asked for clarification, she claimed it was affecting their vehicle order system—an explanation that felt unconvincing.

After we finished eating, I noticed a younger staff member glaring at us as I disposed of our trash in the nearby bin. She then aggressively told me to leave, despite my explanation that I was already on my way out. I found it frustrating that she couldn’t provide any valid reason for why we couldn’t park there, especially since the lines were clearly marked like any other parking spot.

I will be contacting management regarding this poor treatment and believe the current manager should be looked into. It’s disheartening to see both the service and food quality decline at a place I...

Terrible food somehow 90% of the time, at all hours of the day.

Partner and I got food poisoning from this place for not the first time and apart from reporting to Health services, not much else you can do.

Cold fries, old burgers, Sundaes filled 1/3 of the way, unfair drivethrough order sometimes letting 3 cars on one side go before the otherside does. Just somehow managing to hit a 0/5 on every aspect of their service and atmosphere. And oh god dont even get me STARTED on the atmosphere inside the actual restaurant. Crackheads yelling and throwing things while actual school children are sitting right beside them, no one to actually serve you at the front desk when they inevitably mess something up with your order that you place at the kiosk (that barely get cleaned might I add, sticky literally every single time)

In conclusion, GO TO WESTGATE! yes I know its an extra 10-15mins out of your way but youll thank me when your food isnt thrown into the bag and stomped on a couple times by the people behind the window.

I would give this place 0...