Pizza Hut Hastings West — Restaurant in North Island

The quality is definitely better than the cardboard-tasting alternative of the other Pizza Hut in town. Nice, fresh... Edible.

However, being hearing impaired, I have a hard time making out if my order has been called out, even with previous times stating the order name and that they'll need to speak up since I'm hard of hearing.

Three times now, I've found myself sitting for 10 or so mins, twindling my thumbs, wondering what's taking so long, only to realise that they said the name of my order... Apathetically murmuring something nearly indeciphable, even with my hearing aids working fine.

I'd suggest looking into a screen with the order names on it like Domino's, because it's incredibly frustrating and is the only aspect making me dread grabbing the ordered meal for family.

That's my only negative feedback, but still beats the Karamu Rd Pizza...

In the last 18 months this shop has gone downhill bigtime. Manager is rude when his staff have made the mistake. This is now the third time they have messed up the delivery. first was 3.5 hours late. second was 1 hour late and cold. and the latest one was delivered to the wrong house. Manager accused us of lying about delivery and the food was given to a child at the house. Not our house. Will now no longer be buying pizza from this store as I wont support a store that treats regular customers...

I ordered a pizza that came to the value of $31, the wrong food was delivered. I sent the food back and was given a refund of $26. After speaking with the manager, I was informed of the situation on their end and told I would be getting another pizza + refund. I would like to make it clear, I was in no way rude just panicking over the situation. Anyways, it’s been an hour since I made contact with them and still never...