Wild Kiwi Distillery Limited — Restaurant in North Island

Terrible service and poor quality food (the stuff that actually arrived). Boy server was holding onto the top of someone's burger with bare hand as he walked it to table. Ordered a margherita pizza with side of fries. Pizza came out literally burnt (black) in middle and no basil on it. Chips didn't arrive so asked very young male server about them. Ate one piece of pizza which tasted terrible so asked the waitress (who looked about 15 at most) for one that wasn't burnt, and reminded her I was still waiting for chips. She came back a few minutes later and said they could give me HALF my money back! I went inside and spoke to the manager who said the same thing. I had to ask for a replacement that wasn't burnt. She finally agreed. Reminded her I was still waiting for chips. She assured me she'd make sure everything was there and cooked properly. Pizza came out a while later. So much tomato paste that I needed to scrape it off, there was at least 4 tablespoons of it on the board after scraping but at least pizza was cooked properly. Still no chips. Asked boy server again - he said he'd check. After finishing pizza almost 30 mins later I went inside and asked for a refund. Was told there had been a few muck ups which I could understand, but I had reminded 3 people, including manager, 4 times with absolutely no one apologising or doing anything about it. Friend also cancelled her order as it was taking a ridiculously long time too. Would...

We had intended on going to boneface, but it was as booked out, so we popped in here instead. We managed to get in ahead of the rush, but they were a bit understaffed on the day and staff were open discussing not admitting more customers (tables were half empty, but most were reserved). Ordered a few drinks and meals. We were told that the coffees might take a while, but they were actually really quick and tasted good. The meals however took so long we were considering leaving, even though the place was only half full when we ordered. Sadly the meals weren’t worth the wait. Full marks for presentation, they looked good, but something was wrong with all the sauces. My apple sauce for the pork-belly was ‘sharp’ and had an odd tang. My wife’s blue cheese sauce for her cauliflower was more like a watery soup and tasted bad. Kiwis rarely complain, but this was bad enough that we asked if there was an alternative sauce since this was so horrible. No problem was the answer (great!) but when they came with the replacement, it came with a $2 surcharge?! (What!) So we declined it. This wasn’t good since the cauliflower was bland and needed something. Even the tomato sauce on the kids nuggets meal tasted weird. Thankfully the pork-belly was not too bad without the sauce and the kids ribs were tasty. Definitely some room for improvement and ways to go to compete with neighbouring restaurants, hopefully beer end of the...

Went to wild kiwi Sunday around 12pm . Have been to other restaurants at brewtown in the past and always good. It wasn't very busy when we walked in. Two of us had a birthday that day so a casual lunch with 3 others. 5 all up. Ordered and paid first for our meals at bar.2 meals came while the other 3 waited for meals. Still hadn't arrived by the time 2 of us had eaten the meals. I went up after a few more minutes and asked if 3 more meals were coming. Guy at bar nodded unsure said yes and went to kitchen. We waited bout another about 15 mins and the table that came in after us were getting their meals. I asked politely if they had forgot our meals. Same guy said no the meals take different times to cook. Finally got our meals. The guy server dumped the plate down and mumbled sorry. He brought next 2 plates and no apology at all. The food was tasty. Burger a bit small. Ribs good. Lamb shank good. Fish and chips good. Meashed potoes could have been creamier. We didn't make a fuss but really if they could have owned their mistake at least and apologised but they couldn't even do that and the service was really poor. As we left they couldn't...