Brew Bar — Restaurant in South Island

Cool vibes, sunny day, outdoor seating and super friendly staff. Cold beers, fish n chips and delish cauliflower pops. All good here for a relaxed catch up with friends and family. Great location for a thirst quenching session while missus shop. Public holiday and most places were shut. Outdoors was packed so grabbed a seat inside. Perhaps the shift changing time so most staff busy making shift plans for the evening. We order a couple of beers at the bar and sat down. One beer glass came with a 💋 mark. We somehow got attention of a server and her first comment on our complaint was " is that your lipstick?", pointing to the lady with me. How awkward was that? Eventually replacement beer was plonked in a coke glass on the table. There were atleast 7 staff working and at a modest.normal pay of $25/hour, all these guys were making $62.50/hour due to blessings of Aunty Jasinda on public holidays. We were paying 15% surcharge too. The basics of service industry is to care for customers. Staff seemed to be a great team serving each other but very little attention and smiles for customers. This is prime location and most tourists end up in Octagon for dining. Wish we could show some more care...

It is not often I come across a place run by absolute villains, but such was the case this fateful night. I had ordered 4 beers and a vodka and lemonade, totalling $45. (believe it or not this was not the travesty). As I passed the vodka to my friend, it slipped and fell to the floor. Could not be more of an accident (otherwise why buy it right?). They then proceeded to charge me $12.50 for this (I have the receipt to prove it). Not only is that horrific service not understanding an accidental drop, but there's no way a vodka lemonade equates to $12.50, unless each of the beers cost exactly $8.125, which they don't (btw). I argued the mistake only to be told exactly where to go. A horrific establishment, saved only by...

Booked through first table!

Place was great! Service was really nice, however occassionally they could have checked on us while we were eating. Early in to our meal my partner and I swapped. I'm vegetarian and ordered the veggie burger. We thought because of how it tasted, looked, and everything that I had been given a beef burger by accident. Just turns out it was an extremely well replicated beef patty as plant based. If you like the replica swap from beef to plant based I recommend that! Not for me though. The pasta that they had was insanely good though! Would...