Pizza Hut Rolleston — Restaurant in South Island

Due to taking online orders when there was no capacity to fulfill the orders the store had to be closed around 6.15pm to further online orders or in store purchase. The queue to pick up orders was 30+ people. And there was no apology for the wait (an hour or more over the time the order was placed for) and no update as to how long we would all have to wait.

In addition the pizza was not as shown or described. I ordered the double topping pizza. There was less topping than you get with the regular pizza.

I appreciate this is a new store, but there should be better management of orders. I witnessed people angry and demanding to cancel their order / be...

Saturday 27th. I came in the afternoon to pre pay and pre order 7 pizzas for 6.30pm pickup as we had a party happening. My husband arrived at 6.35pm and the order had been forgotten about and not even started. I understand the team were very apologetic but I was and am really disappointed, we pre ordered as we had timings and hungry children to feed, so was very frustrating that we didn't get the kids feed till about 7.15pm. Husband's pizza, meatlovers was very light on toppings. However the peri peri was very good.......kids pizzas were alittle bit burnt on top but...

Ordered 2 pizzas, a garlic and cheese tear & share and some buffalo tenders. Half way while driving home we noticed that the buffalo tenders had no sauce on them, so we had to back and get sauce put on - the lady said nothing, snatched the tenders and put a ridiculously tiny amount of sauce on them. After we got home, we realised one of the pizzas was completely wrong and the garlic and cheese tear & share was still uncooked dough in the middle.

I have tried calling them, no answer and now they have disconnected the...