We have frequented this cafe many times when in Dunedin. today my husband our son and his girlfriend queued to take a seat. The staff serving tables seemed very stressed with one shouting at customers to move tables and create space for staff. My husband asked what was the procedure for a table and the first staff member ignored him the second helped us merge two tables together. My husband and I ordered while my son and girlfriend nipped out to buy memorabilia from University shop. When they returned they queued. I was served my bagel. When they got to the front of queue they were advised that the kitchen was closing for an hour so staff could take a break. The waitress was quietly telling her when the waitress that had previously shouted at a table became very aggressive and said they couldn’t order kitchen food and she was locking the front door. She then began to say if they had a problem to write a letter to the hospitality association! I explained they were with us and she just glared. She then walked to front door and locked it. The cafe came to a hush and all ate quietly quite bizarre! There was a very strange atmospheri and we managed to eat my bagel and share husbands food before leaving out side door. The table next to us reached out as we were leaving to ask if we were ok. They also were very uncomfortable. I suggest hiring new staff or politely asking that certain staff member to cut her losses and give up!