The best Poke bowls ever, but terrible online ordering system. I order online sometimes to save time in the evenings and because it's a bit of a drive for me. I have had a few issues before, including ordering and paying online when the website said you were open, got there and the store was shut. Tonight I ordered the food, went to pick it up and the closed sign was up when I got there. I went in anyway and the bowls had obviously not been made yet and the staff were unaware of my order. They were then made for me but there was no edamame, lettuce, cucumber, seaweed and pineapple so they were missing half the ingredients that I had paid for.
Your website needs to reflect if the store closes early or is out of stock of ingredients like most other ordering websites I have used before. Customers should not be able to order and pay for food if it's...
Read moreHave ordered here before many time and yes their poke bowls are good but ever since they’ve established their name the quality has been poor. I ordered the Waikiki set with two portions of tuna yet I received only about 10 pieces of tuna and looking at this it is not the two portions that I actually paid for.
Called the store and discussed this but the only thing they said was some days they are heavy handed so they give more some day and some days its less, depending on how or who is preparing your meal. But then she argues that they weigh each portion at 70g but yet some days it’s more some days it’s less. Makes total sense why I’m missing an entire portion of tuna that was paid for. So basically telling me sometimes you pay more for less and pay less get more. Customer service is the worst here. Did not even get offered to replace or...
Read moreGood food for a decent price. The portion is decent for the cost however I wish there was more protein (the way they describe meat, fish or tofu) in the regular as the $3-4 upgrade to large is not worth a scoop more protein.
I found the process confusing compared to similar food vendors as there is no clear process. I ended up opting for one of the preset bowls with my own choice of protein.
Without a doubt it is extremely fresh and simplistic, the best way to describe it is healthy, particularly with the free option of brown rice.
I enjoyed and would recommend, particularly if you are fond of trying something new and...
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