CoCo Albany — Restaurant in Upper Harbour

I recently visited CoCo with my 2-year-old baby, hoping to order a dragon fruit smoothie without ice. Unfortunately, the experience was far from pleasant. When I made my request, I was met with extreme rudeness from the staff, particularly the person preparing the drinks.

Despite explaining my request clearly, the staff member refused to accommodate it and displayed a lack of understanding and empathy. This left me feeling frustrated and disappointed. As someone who values good customer service, this encounter was quite disheartening.

In addition to the unwelcoming behavior, the inability to fulfill a simple request for a toddler's drink was quite surprising. I believe that any establishment should strive to meet customer needs and provide a positive experience, especially when it involves families with young children.

I hope this review serves as constructive feedback for CoCo. It's essential for any business to maintain a friendly and customer-oriented environment. I'm hopeful that improvements will be made to ensure that other patrons don't encounter similar disappointments...

While ordering my drink, the employee serving me rolled her eyes and I overheard her complaining about having too many orders even though they were about to close when she was preparing the drink. When she called order number, you will absolutely hear a tone of anger and frustration.This is the worst customer service experience I have ever had, and it has ruined my entire day.I cannot recommend this shop to anyone unless you are looking to experience being the target of an employee's...

I arrived at the store at 5 pm on January 31st. The waitress wearing a grey T-shirt and with golden hair had a very bad attitude. I just wanted to ask about some drinks and place an order, but she was extremely impatient and had an angry face. I really don't know why she chose this job? I feel sorry for her boss and ashamed that she is Chinese! If there were a zero, I would give it a zero, because this company has such...