The Coffee Club Albany — Restaurant in Upper Harbour

Honestly disgusted at the way this manger handled our order , we order southern fried chicken chibata, southern fried chicken strips with a side of fries and toast . The meal came out it looked like something I’d feed my pet when I burnt it , it looked nothing like the photo it actually looked like a piece of fish from the fish and chip shop! I asked for the manager she came and asked what was wrong I said this chicken looks nothing like the photo she said The meals don’t look like the photos I said well you need to go visit your other store because we go to GLENFIELD every week and they never disappoint us and handle matters in a professional way, this lady Yang then called security on me because she refounded the meals back didn’t put the extra sides on our table and I wanted the $9.50 back because we were going to Glenfield coffee club and I didn’t see why I had to pay for the chips and toast to be left outside not even on our table or in a take away container? The security lady said there was nothing she could do because I hadn’t done anything apart from wanting a refund so we can eat a meal somewhere else , Yang then said I could refund you but I don’t want to if I wanted to I would of from the start It was disgusting and said are you being serious right now she said yes! Then said she’ll get someone else to deal with me , who then brought me the $9.50 refund . This was so embarrassing as well as I thought as though she was being really rude I did have a bit of attitude towards the end because I was totally shocked at what she just said as was the security guard, we definitely will not be going back there it almost put me off all your restaurants but I know the food is so good everywhere else as...

I had a bad experience twice out of the three times I visited, Albany Coffee club. Today also ( Sunday at 5:30 pm, 11th Aug) there was this lady in short blunt haircut at the reception who was rude. She took my order and started preparing the coffee. I asked if the banana bread could be toasted, she said ‘NO’. My husband asked if we could sit and have coffee to which she bluntly replied ‘NO’ as it was closing time. We understand it’s closing time but she should have told this to us before we being charged for it that we cannot sit and have it there. She assumed that our order was a takeaway. I requested her to cancel the order as I wanted to sit and enjoy my coffee but she was rude and said nothing can be done now even if it was her fault. There were some people already sitting there. Had she had good customer skills she should have told us politely that we may sit till the time the other customers make a move. This is disappointing!!! I also presented my student id card for discount to which she said it will not work wherein, I had used the same student card at Albany and Pinehill both. I will definitely not visit Albany Coffee Club again. If the management reads this, I recommend you to check the roaster and give a strong feedback to that lady. She definitely needs to BRUSH UP her CUSTOMER...

Took my wife for Mother's Day with our two kids. We had to seat ourselves. Zero service. My kids had to get us water and menus (it was not even busy at that stage, 12pm). We eventually had to order on the app as no Coffee Club staff even acknowledged we were there. Drinks came relatively quickly to be fair. But the food took - literally - hours. And only came after I complained. We had to sit and watch 4 x new groups come in and get their food before us. Including having to watch the Coffee Club staff sit and have their own lunch. So bizarre! When our food eventually came, my wife's came last - very late (we were all just about finished ours) - on Mother's Day! Food was ok. Staff told me that I "need to understand that different food takes different amounts of time to cook". Really? Hours? For a starter calamari for my wife? Pancake for my son. Burger for my daughter. And omelette for me. All standard items and no doubt pre-prepared to some extent anyway. Terrible service Coffee Club Albany. Zero acknowledgement of being slow and unresponsive. Zero effort made for moms on Mother's Day to make them feel special. And - unless there is some sort of recourse - zero chance of getting us back to a Coffee Club...