Thai House Restaurant — Restaurant in Waitematā

Management - sort out your anger issues and don’t take it out on your customer.

Working in hospitality myself for a number of years, I firsthand know the disappointment of not having a full table - but that’s business and you move on.

We had booked for a large group, but unfortunately, 4 team members weren’t able to make it last minute - we still had 9 paying customers that were very keen to enjoy some food.

When we showed up, I informed the manager who then walked away and then proceeded come back to tell me off in front of my guests, complaining about how he turned down other customers.

While I apologised for not informing him earlier, I explained the situation wasn’t in my control. He then further shouted at me about how this was costing him directly and that I needed to pay him and the restaurant for 4 patrons who weren’t able to attend. After he cooled down for a bit, he got fired up again and harassed me 3 times in the night to tell me the same thing.

While I kept apologising for him refusing customers, I was so confused as working in the industry I’ve never seen such a display of anti-hospitality.

While I understand the team at Thai House may have been disappointed that not all my guests were able to make it, the way the manager treated me in front of my guests was irrational and rude.

Because of the manager, the atmosphere of that table changed. This was our second time visiting the restaurant as a group and we enjoyed the service last time we decided to visit again.

This has changed our entire perspective on Thai House and unfortunately due to the management I wouldn’t recommend them.

Their location is excellent, food was amazing but the atmosphere was brought ultimately by the manager who clearly couldn’t...

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