Domino's Pizza Upper Hutt — Restaurant in Wellington

Hello I ordered 3 pizzas that wear an house and a half late I called the store and asked for compensation for that late delivery of my pizzas as it is unsatisfactory for me to order and have to wait for hours to receive my food, when I called the person who answered the phone said they would provide me with a free garlic bread for the inconveniences of their store and management. It is now 3 hours later and I and dissatisfied with the outcome of this situation. I was promised a free garlic bread after 2 calls with the same manager and here I sit garlic bread-less, starved and disappointed. I can not believe the amount of disrespect and disregard of my feelings and the carelessness of this store and the management team, making false promises and grantees is disrespectful and unacceptable I expect my garlic bread to be by my door before the sun rises, if not I will be forced to take further action and talk to the higher ups about this astounding disrespect of the customer. As I end this I would like to reiterate that I feel completely lost, disappointed and disregarded by this response by the management team I want my compensation please give me what I deserve so I don’t have to take this any further than I have too

Not so kind regards

A...

This store suffers from a case of poor management. A few months ago I set a delivery time with my online order and they decided to deliver it 20 minutes early when no one was able to answer the front door. Rang the manager who was unhelpful and lied as he changed his explanation to me during the call saying the store doesn't receive the online requested delivery times and then tried blaming me for not setting a delivery time. And now in the last few days they've been closed due to a faulty oven, so the best course of notifying customers is to disconnect their phone line? No phone message, no online notification, no communication at all. Completely unacceptable in this day and age with the number of ways you can inform customers. I think head office needs to step in and do something about this store otherwise Pizza Hut and Hell Pizza will be gaining more in...

Hey there, I wanted to bring to your attention some concerns I have regarding the manager at Domino's. Recently, I've encountered some issues with the service provided by the manager that have left me quite dissatisfied. The lack of professionalism and attention to customer needs has been disappointing. I believe it's crucial for the management team to address these issues promptly to ensure a better experience for all customers. Besides the bad experience, I was shocked it was the manger who was talking to me like that, thank you to the ones who knew what to do and helped me straight away instead of arguing, even another customer in the store who over heard the issue mentioned that she had no sense of customer service, Thank you for taking the time to read ...