Majestic Cafe - North City — Restaurant in Wellington

RESPONSE: no thank you should of refunded us the money on the day. Don’t pretend and say that you will give us a free drink.

Me and my mum have been coming here for years in the weekends to have our coffee. The service has always been great including the food/drinks. Today we go around 3:30pm and notice there are new staff never seen before so I’m assuming new owners of the business. This didn’t matter as we thought service would be the same. We order our Frappuccino’s 1 strawberry the other milk chocolate. It took more than 15 minutes to arrive (and not at the same time). Before it would only take 5 minutes max (with frappes specifically). If being short staffed is an issue that’s fine but at least make sure both drinks arrive at the same time and be respectful. The strawberry one arrived first which was just ice and barely any flavour from midway to the end (my mum’s drink) and then a scoop of ice cream as if that made it better. Before this wasn’t an issue. Then I had to get up to ask where my drink was as the person that handed the first drink didn’t even explain if it was coming soon. I was told they are making it now so I go sit back down. When the other drink finally comes (late) no apology from the waitress. My mum goes to inform the people that her strawberry drink was watered down and had barely any strawberry flavour in it which was never the case (my mum never complains like EVER and so it must of been really bad for her to bother to get up and talk to the waitress). The lady pretended not to understand my mum. My mum speaks fluent english and has an accent which is not thick at all. She could of at least refunded us that drink or made a new one. What my mum drank was barely a strawberry drink. No apology from them either.

Also very dirty cafe most tables still had old eaten food that was not cleared. Very messy look. This was never how it used to be. New owners, new service and it ain’t good. We will not waste our money here again. I also saw a customer that was given her coffee but then she stood up asking for help. When she finally got the attention of the staff she was then given her sandwich which they clearly forgot about. Overall unorganised cafe, dirty, unwelcome atmosphere, staff needs more training on what customer service really is and extremely slow...

I had a truly delightful experience at the Majestic Cafe From the moment I entered I was impressed by the beautiful ambiance and the welcoming atmosphere. The staff were incredibly polite, attentive, and knowledgeable always ready with a warm smile and helpful suggestions. The service was seamless and well timed creating a relaxed and enjoyable environment. The food was absolutely delicious, fresh, flavorful, and presented with care. The coffee was a highlight rich, aromatic and perfectly brewed. What sets Majestic Cafe apart is the genuine passion behind everything from the decor to the menu. It’s more than just a cafe it’s an experience filled with heart and soul.

To the owner and team: thank you for your dedication to excellence. I’ll definitely return and highly recommend...

This 5 stars are specially for the Indian barista named Harpreet Kaur who works here. I am not a coffee expert but I think she has good skills. I had mochaccino from her for the first time really enjoyed the taste of mochaccino. Milk was also really smooth and was creamy.

I went to the mall again and was thinking of trying Starbucks but then recalled my experience of having mochaccino from Harpreet Kaur from Majestic Tea Bar and so ended coming here again and got the mochaccino from her again and 2nd time I had the...