McDonald's Porirua — Restaurant in Wellington

This would have been a 4 - 5 star review three weeks ago (previous teams​ were competent, pleasant & effective despite the crowds & pressure); however, the team running this place for the last two weeks have been - to put it politely - not so great. Anyway, today after placing an order for two toasted ham cheese & tomato Toasties on the self-Service station, I was called to the Mccafe counter to be informed by the café team member that there would only be ham & cheese Toasties. That was fine. I expected a refund as other McCafes have done before when the was a change etc in order. When asked if there's a price difference between the two, she insisted - with attitude -, there was none. I told her I've checked the pricing, there IS a difference but if the staff didn't think so, that's ok, keep the change. I saw her going off to speak to other staff, then coming back, she pressed the change into my hand & insisted again that there is no difference. By then, i was getting perplexed by her unprofessional attitude. Deciding not to back off I mentioned that one toastie costs $6, the other $5.50.... there is a difference. She insisted yet again, that there is NO price difference & she has already refunded me the difference anyway. By then, I was truly puzzled & annoyed by this ridiculous petty display of attitude. Sitting nearby, I overheard her team member telling her "not to worry about it" after she whispered about furiously. Then she proceeded to whisper something to another staff who was bringing our orders over & was told by her same team member to "not worry about it!". Seriously McCafe Porirua, it just takes one unprofessional staff member to ruin it for rest of the team. We couldn't care less for the $change but this petty, unprofessional attitude should not be left unaddressed! We shall be taking this up directly with the...

Had a great experience today grabbing my free birthday things McDonalds send on the McDonald's app on your pH or tablet I think he was the restaurant store manager if I remember right he had a brown shirt on he sortd both my orders very quickly and a young girl with long bleach blonde hair gave me my large drink of coke while he was typing my code in for my free stuff. She was great customer service with a nice smile also :) so McDonald's porirua great team to deal with when getting food or drinks made up.

Keep up the great work the manager who was in charge today and your work colleague sorry I didn't get her name fast enough on her name badge the girl with long blonde hair service with a smile both the manager and the blonde girl I hope she gets appraised by the manager as that is how retail customer service should always be top marks for the team at Porirua...

Staff are put down right in front of them. The young man was beside himself. He didn't know how to serve our ice cream order. The machine was too runny!! Barely his fault. The girls took over and yes they knew better how to serve it but joked and mocked the maori/island boy. I felt real sorry for him that he didn't ask for help or didn't feel confident enough to. After their response I wouldn't want to ask for help either if I were him. They mocked and laughed in front of customers and him. They made the ice-creams (the girls) and they just poured ice-cream as soon as you went to lick it. All down our clothes everywhere!! That's not what should happen! That's why the boy struggled because it was doing that to him too. They were all silly as each other. And the manager what was he doing about this?? I saw him. He was run off...